
khaled Mohsen Elkararty
Manager Sales and operations - B2B - B2C - B2BC at Mekdam Telecom
Arab, Port Said, EgyptWork Experience
Manager Sales and operations - B2B - B2C - B2BCFull Time
Mekdam Telecom
Nov 2008 - Present -16 yrs, 7 months
- Job Details:Take care of prospecting, acquiring, retaining and maximizing the value of B2B client accounts through superior customer service while promoting the brand and representing the values of the company. The main focus is on B2B and B2B2C accounts. • Maintain and expand client database; • Clearly articulate and promote the quality differentiators and key selling points of the company services; • Acquire and support the on boarding of new accounts; • Advise clients on treatments, services, offers, promotions and other benefits; • Follow up on customer queries and complaints liaising internally with relevant departments of the company; • Keep track of client profitability by account, segment, industry, service and catchment area; • Participate in R&D efforts for the launch or upgrade of service offering; • Collaborate actively with the Marketing Manager in the development of the marketing plan for B2B and B2B2C; • Implement promotion and marketing projects; • Organize PR events complying with the marketing policy and initiatives; • Support and maintain the CRM platform for B2B and B2B2C; • Monitor competition and report to management on relevant aspects (eg. services, prices, etc); • Meet personal and team sales targets; • Research accounts and generate or follow through sales leads; • Attend meeting, sales events and trainings to keep abreast of the latest developments;
Sales manager - Retail and Corporate operationsFull Time
Cgc Qatar
Nov 2008 - Mar 2017 -8 yrs, 4 months
Qatar , Doha
- Job Details:Consolidated Gulf Co. (CGC) Nokia Doha - Qatar. Nov 2008 - Present. Sales manager - Retail and Corporate operations - Managing and motivating a team to increase sales and ensure efficiency. - Managing stock levels and making key decisions about stock control. - Analyzing sales figures and forecasting future sales. - Analyzing and interpreting trends to facilitate planning. - Resolving health and safety, legal and security issues. - Responding to customer complaints and comments. - Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues. - Operations expenses budget and monitoring, Profitability. - Be responsible for the store daily consumption budget, including daily expenses, maintenance, packaging, and security, etc. - Cooperate with Finance team to ensure the budget is closely monitored and actively managed - Sales Forecasting, Profitability and Margin increase is your priority New Store Openings. - Project leader of new store opening projects, leasing with external and internal partners, ensure a smooth process and on time accomplishment. Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing. Team Leader and showroom in charge up to June 2011, Corporate Sales in charge since July 2012 to June 2013 - determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. - Maintains national sales staff by recruiting, selecting, orienting, and training employees. - Effectively manage opportunities identified throughout sales cycle. - Maintaining relationship with all potential and existing clients - Ensuring proper servicing and after sales support to clients - Data reporting to management and gathering market intelligence.
Education
Bachelor's Degree in Accounting
Suez Canal University (SCU)Jan 2007
Achievements
Re-organized many things to make it work better Identified a problem and solved it Came up with a new idea that improved things Developed or implemented new procedures and systems Worked on special projects Received awards Been complimented by your supervisor or co-workers Increased revenue or sales for the company Saved money for the company Saved time for the company Contributed to good customer service
Languages
English
AdvancedGerman
Advanced
Training & Certifications
Retail Management - Merchandising, Distribution And Marketing
Alison·2018Front office skills course
Ministry of Tourism·2004Excellent grade in Sales and Marketing Skills
Ministry of Education·2003