khadiga ahmed Gouda

System Coordinator and Reporting SpecialistFull Time

• Job Details:Responsible to ensure all processes within logistics department is documented Create and analyze reports which include all KPIs to point out bottlenecks and areas of improvement Full responsibility of the logistics systems parameters and processes

Digital Business StrategyInternship

• Job Details:Contributed in a leading Real Estate Development Project o Supporting in the initial identification of personas o Assisting in understanding the capabilities and technologies of smart cities and smart homes o Building primary use cases of smart cities o Preparing local competitive analysis and benchmarking for Real Estate o Applying Enterprise Design Thinking and Agility; allowing to focus on user outcomes and continuously improving solutions

Customer Service AnalystFull Time

• Job Details:Monitor and evaluate usage and traffic management services. ▪ Analyze the operation of customer’s network and to report on Quality of Service. ▪ Account for compliance with Service Level Agreements (SLA) and provide feedback to SDM ▪ Actively assist in data integrity issues for the assigned customers