kevin iligan

Family Support Specialist

• Job Details:Possess and maintain a working knowledge of the financial aid, tuition management, admissions and enrollment process both from a parent’s and school’s point of view to help them complete the process as it pertains to the product. Provide administrative assistance to clients over the phone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customers. Act as a liaison between families, schools and community organizations to ensure that families’ needs are met. Document case notes, interactions and outcomes in a secure database.

New Service Associate

• Job Details:Responsible for selling company’s products and services to existing and new customers. Troubleshooting problems and resolving a range of customer issues from service concerns, billing issues, device, technical issues or general questions regarding the service. Ensuring a smooth onboarding experience, maintaining customer satisfaction and supporting the company’s commitment to delivering exceptional service.

Front Desk Associate

• Job Details:Welcome guests and facilitate smooth check in and check out process. Provide guests with information of all onsite amenities, local attractions and transportation as well as answering phone calls and responding to e-mails. Handle bookings, cancellations and modifications to reservations. Process guests’ invoice and payments and addressing billing inquiries. Resolving guest complaints. Organizing accurate and relevant guest information.