kerols Fouad

IT Helpdesk EngineerFull Time

• Job Details:• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Backup Strategies for users Data • Restoring Formatted Part. and Cards • Email configuring, PST & OST files maintenance and mails management (Archiving, Rules Creating and others) • Train computer users. • Maintain daily performance of computer systems. • Respond to email messages for customers seeking help. • Ask accurate questions to determine nature of problem. • Walk User through problem-solving process via phone, Email, Remote Connection and Personally • Install, modify, and repair computer hardware and software. • Install, modify, and repair Printers, scanners and Faxes hardware and software. • Run diagnostic programs to resolve problems (processor testing, hard drive bad sector testing, temperature follow up, fan speed unnecessary programs Spywares slowing down temp files and others…). • Recover Lost Passwords for windows • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN). • Install computer peripherals for PCs. • Follow up with Users to ensure issue has been resolved. • Gain feedback from Users about computer usage.