kerolos samir

Technical SupportFull Time

• Job Details:Troubleshooting Technical Issues: Diagnosing and resolving hardware, software, and network problems Customer Assistance: Providing clear and helpful guidance to customers regarding their technical problems, helping them understand how to use products and services effectively Problem Escalation: Escalating unresolved issues to higher-level technical teams if they cannot be resolved at the agent’s level, ensuring that customer problems are addressed. Providing Solutions: Offering proactive solutions to avoid potential issues, such as recommending software updates or upgrades.