kenneth mbithi

Team Leader

• Job Details:Supervised front office and housekeeping operations, ensuring five-star service standards. Enhanced online reputation by responding to guest reviews and implementing service improvements. Led operational restructuring, reducing inefficiencies and improving service delivery. Directed crisis management protocols, handling guest concerns and operational issues effectively. Ensured seamless coordination between departments to enhance guest experiences.

Operation Director

• Job Details:Led and mentored a high-performing rooms division team to enhance operational efficiency. Designed and implemented brand standards to maintain a competitive edge. Conducted internal audits and trained staff on compliance with quality assurance protocols. Optimized online reputation by managing guest reviews and enhancing customer engagement. Spearheaded revenue optimization through upselling techniques. Streamlined front office operations, increasing efficiency and reducing check-in times.

Front Office Manager / Lodge Manager

• Job Details:Supervised front office and housekeeping operations, ensuring five-star service standards. Enhanced online reputation by responding to guest reviews and implementing service improvements. Led operational restructuring, reducing inefficiencies and improving service delivery.