Ken Ley

Senior Software Engineer

• Job Details:Led enhancements and full-lifecycle development of Angular and React web applications, implementing new features, optimizing performance, and ensuring responsive, user-centric designs. Provided expert level 2 support for .NET applications, resolving complex technical issues efficiently and ensuring optimal performance. Managed ServiceNow platform for incident, request, and problem ticketing, ensuring thorough documentation and effective communication with stakeholders. Collaborated with level 3 support teams via JIRA boards, escalated critical issues, and conducted root cause analysis for permanent solutions. Mentored junior colleagues, supported their professional development, and contributed to team decision-making processes. Conducted thorough code reviews to ensure adherence to best practices and coding standards. Designed, developed, and maintained .NET applications, implementing new features and ensuring scalability, maintainability, and robustness. Analyzed application performance, identified areas for improvement, and implemented optimization techniques. Ensured applications adhered to security best practices and compliance requirements. Maintained comprehensive documentation of application design, development, and support processes. Communicated effectively with stakeholders to understand requirements and provide regular updates on project status, issues, and resolutions. Identified and addressed technical challenges in application development and support, proposing innovative solutions to complex problems. Stayed updated with the latest industry trends, technologies, and best practices, particularly in generative AI technologies.

Senior Software Engineer

• Job Details:Led enhancements and full-lifecycle development of Angular and React web applications, implementing new features, optimizing performance, and ensuring responsive, user-centric designs. Provided expert level 2 support for .NET applications, resolving complex technical issues efficiently and ensuring optimal performance. Managed ServiceNow platform for incident, request, and problem ticketing, ensuring thorough documentation and effective communication with stakeholders. Collaborated with level 3 support teams via JIRA boards, escalated critical issues, and conducted root cause analysis for permanent solutions. Mentored junior colleagues, supported their professional development, and contributed to team decision-making processes. Conducted thorough code reviews to ensure adherence to best practices and coding standards. Designed, developed, and maintained .NET applications, implementing new features and ensuring scalability, maintainability, and robustness. Analyzed application performance, identified areas for improvement, and implemented optimization techniques. Ensured applications adhered to security best practices and compliance requirements. Maintained comprehensive documentation of application design, development, and support processes. Communicated effectively with stakeholders to understand requirements and provide regular updates on project status, issues, and resolutions. Identified and addressed technical challenges in application development and support, proposing innovative solutions to complex problems. Stayed updated with the latest industry trends, technologies, and best practices, particularly in generative AI technologies.

Software Engineer

• Job Details:Provided level 2 support for .NET applications, assisting users with issues and requests. Utilized ServiceNow to manage and document incident, request, and problem tickets. Investigated and troubleshot technical issues reported by users or detected through monitoring tools. Collaborated with team members and cross-functional teams on application maintenance and enhancement projects. Maintained documentation of application configurations, troubleshooting steps, and support processes. Stayed updated with .NET technologies and tools.