Basic Info

Karim Mitwally

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service at Teleperformance

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

Account (Western union USA & Canada )
Customer Service compliance and fraud monitoring )
Courses Completed WU Compliance Training and Fraud Gate Reporting Systems ( Stars ) and AML Continuing Education 2015 and 2016

1- Applying all basic corrections to customers accounts or beneficiary name Changes .
2- Responsible for observing various customer transactions to flag or identify suspicious activity. Most accounts and customers have banking patterns that typically do not change over the long term .
3- Suspend accounts until it can be checked and verified. Transactions can be looked at for any number of reasons. transaction type, transaction amount, unusual transfers to unlikely partners, places where transactions originate, or a flurry of activity beyond the accepted for the account.
4- Reporting fraud incidents related to all financial scam types for investigations on the international fraud gate (STARS ) .
5- Interview clients For financial transfers approval or rejection passed on the compliance criteria and according to AML Compliance guide lines .


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.teleperformance.com

Sep 2014 to Jun 2016 (1 year 9 months)
Security supervisor at US Security associates

Experience Details

Security supervisor

Legal

Experienced (Non-Manager)

Security Officer
SORA Certification Number # 115599D


•Protect personnel on the premises and look for and reports potential Hazards.
•Assist visitors and serve as concerned public relations representatives.
•Protect proprietary and classified information,
Monitor material leaving The facility to ensure that company property doesn’t leave without proper
•Authorization Restrict access to authorized people, parking control etc ,,


Company Details

US Security associates

United States

501-1000 employees

Security and Surveillance

N/A

Jun 2012 to Jun 2014 (2 years)
Customer service at Vodafone VIS

Experience Details

Customer service

Customer Service/Support

Entry Level

Newzeland account
International Account Advisor...
• Responsible for clients accounts and billing.
• Handling clients escalations and completing internal account
Investigation to solve clients problems.
• Correcting billing errors
• Securing Clients records and personal information ( privacy act )
• Achievements" Highest NPS and FCR
Joined complaint management team


Company Details

Vodafone VIS (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2010 to Jan 2011 (1 year)
Field manager at RANDOLPH SERVICES USA

Experience Details

Field manager

Legal

Manager

1.Responsible to cover all clients sites with trained manpower
2.Train officers and supervisors
3.Process sites payroll weekly
4.Responsible for all disciplinary and write up .
5. Write the post orders to site and officers duties
6. Supervised operations for special events etc..Nascar race , state fairs


Company Details

RANDOLPH SERVICES USA

United States

101-500 employees

Security and Surveillance

N/A

May 2005 to Aug 2009 (4 years 3 months)
Store manager at DUNKIN DONUTS USA

Experience Details

Store manager

Hospitality/Hotels/Food Services

Manager

STORE MANAGER AND BUSINESS AND SOURCING
COORDINATOR

• Daily scheduling , supply ordering, food & beverage Inventory control
• Managed booking and Scheduling manpower.
• Responsible for customer support & problem resolution.
• Daily oversight of accounts payable and receivable.
• Managed sales agents, inventory control, and purchase supply.
• Responsible for computer tracking and reporting.


Company Details

DUNKIN DONUTS USA

United States

51-100 employees

Food and Beverage Production

N/A

Jan 2003 to May 2005 (2 years 4 months)

Achievements

See Achievements

Account CSAT Driver and Highest FCR Joined High Value Department Handling Repeated Callers and the most Complex Cases including financial fraud .

Completed Steps Program to become contact Center supervisor
Completed Western Union US and Canada privacy and information management
Completed Western Union AML Course


Highest NPS and FCR Joined Complaint Management team


Served as company Operation Manager
Certified CPR and First Aid
Certified Security Officer


Improved Sales By 6% above normal annual market increase
Certified Serve Safe By Dunkin donuts online academy


Education

BSc in Accounting

Education Details

BSc

Accounting , Business Administration

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2001 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Ebrahemia

Egypt

2001

B / Very Good / 75 - 85%

N/A

Al Ebrahemia
2001

Certifications

SORA
Sep 2005

Certificate details

SORA

Sep 2005

N/A

N/A

N/A

N/A

Training and Courses

privacy and information management at WU ONLINE ACADEMY
May 2015

Training/Course Details

privacy and information management

May 2015

WU ONLINE ACADEMY

Completed Steps Program to become contact Center supervisor Completed Western Union US and Canada privacy and information management Completed Western Union AML Course

SORA at RANDOLPH SERVICES
Sep 2005

Training/Course Details

SORA

Sep 2005

RANDOLPH SERVICES

Certified Security Officer by NJ State police .. from the year 2005 until 2011

AML at WU ONLINE ACADEMY
Sep 2015

Training/Course Details

AML

Sep 2015

WU ONLINE ACADEMY

Continuing education for anti money laundering for the year 2015 and 2016

SOFT Skills at Teleperformance Egypt
Sep 2014

Training/Course Details

SOFT Skills

Sep 2014

Teleperformance Egypt

N/A

Comunications Skills at Teleperformance Egypt
Sep 2014

Training/Course Details

Comunications Skills

Sep 2014

Teleperformance Egypt

N/A

This profile is not updated!
Last update more than 2 months ago.

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Profile Skills and Keywords

AMLAccountingAnalyticalArabicBusiness AdministrationComunications SkillsConsumer ServicesCustomer ServiceCustomers ServiceData Base SystemsDetails-orientedEnglishField ManagerFood And Beverage ProductionFood ServicesHospitalityInitiativeLeaderLegalMicrosoft OfficePresentation SkillsPrivacy And Information ManagementProduction ManagementSOFT SkillsSORASalesSecurity And SurveillanceSecurity SupervisorStore ManagerSupportTeam PlayerTelecommunicationsTeleperformanceVodafone VIS

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Presentation Skills

Presentation Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customers Service

Customers Service

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Business Administration

Business Administration

: Advanced

: High

:

1-3 years

Production Management

Production Management

: Intermediate

: High

:

1-3 years

Data Base Systems

Data Base Systems

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Leader, Initiative, Details-oriented, Team Player

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