Karim Mitwally

Customer service Full Time

• Job Details:Account (Western union USA & Canada ) Customer Service compliance and fraud monitoring ) Courses Completed WU Compliance Training and Fraud Gate Reporting Systems ( Stars ) and AML Continuing Education 2015 and 2016 1- Applying all basic corrections to customers accounts or beneficiary name Changes . 2- Responsible for observing various customer transactions to flag or identify suspicious activity. Most accounts and customers have banking patterns that typically do not change over the long term . 3- Suspend accounts until it can be checked and verified. Transactions can be looked at for any number of reasons. transaction type, transaction amount, unusual transfers to unlikely partners, places where transactions originate, or a flurry of activity beyond the accepted for the account. 4- Reporting fraud incidents related to all financial scam types for investigations on the international fraud gate (STARS ) . 5- Interview clients For financial transfers approval or rejection passed on the compliance criteria and according to AML Compliance guide lines .

Security supervisor Full Time

• Job Details:Security Officer SORA Certification Number # 115599D •Protect personnel on the premises and look for and reports potential Hazards. •Assist visitors and serve as concerned public relations representatives. •Protect proprietary and classified information, Monitor material leaving The facility to ensure that company property doesn’t leave without proper •Authorization Restrict access to authorized people, parking control etc ,,

Customer serviceFull Time

• Job Details:Newzeland account International Account Advisor... • Responsible for clients accounts and billing. • Handling clients escalations and completing internal account Investigation to solve clients problems. • Correcting billing errors • Securing Clients records and personal information ( privacy act ) • Achievements" Highest NPS and FCR Joined complaint management team