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Kelvin Aloysius Thomas

Fresh Graduate

Ipoh, Malaysia

Work Experience

  • Service Desk Analyst (Baker Hughes-SOLV Level 1.5)Full Time

    Getronics Solution (Baker Hughes Project)

    Jan 2012 - Present -13 yrs, 6 months

    Malaysia , Kuala Lumpur

    • Job Details:• Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment. • Prioritize and resolve issues identified by customers and other teams in a timely manner. • Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA). • Update customer on problem status/resolution in accordance with SLA and escalate problems as required. • Monitor the IT service process and workflow to ensure SLA’s are met. • Baker Hughes Employees Administration;-Active Directory Users and Computers and Active Directory Administrative Centre

  • SCE Lab TechnicianFull Time

    INTI International College

    Jun 2010 - Dec 2011 -1 yr, 6 months

    Malaysia

    • Job Details:• Responsible for supervising and initiating lab procedures and activities. • Set up experiments for respective lecturers and ensure a safe and conducive environment for laboratory study. • Assisted in daily operation and maintenance of labs. • Conducted stock check and inventory maintenance at the end of each semester. • Assisted in ordering and receiving chemicals and lab equipment from suppliers. • Maintained cleanliness and quality of lab equipment.

    • Education

    • BEng (Hons) Mechanical Engineering in Mechanical Engineering

      University of Sunderland

      Jan 2013 - Jan 2015 - 2 yr

    • College Diploma in Mechanical Engineering

      INTI International College, Subang Jaya

      Jan 2010 - Jan 2012 - 2 yr

    • High School - Other

      St. Michael’s Institution Ipoh

      Jan 2006 

    Achievements

    Diploma in Mechanical Engineering -Received Dean List Award in August, 2011 Getronics Solution (Baker Hughes Project) -Award Obtained : Winning Client Confidence on Exceptional Effort and Service Delivery Commitment in 2014

    Skills

    • Microsoft Office
    • Time Management
    • Team management
    • AutoCAD
    • Autodesk Inventor

    Languages

    • English

      Fluent

    • Malay

      Fluent

    • Tamil

      Intermediate

    Training & Certifications

    • Auto CAD Programme Certified Course Level 1, 2, 3

      AutoCAD·2014
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