Kareem Mohamed Elsehemy

Porto Group

• IT Help DiskFull Time

  Jul 2009 - Present -15 yrs, 11 months

  Egypt , Cairo

  • Job Details:• Install new software on Top management and user’s computers • Troubleshooting and Supporting Windows7 • Installing and Configuring Windows 7 Client • Troubleshooting and Supporting • Troubleshooting Startup Issues, • Troubleshooting Remote Connectivity Issues • Operating System and Application Issues, • Troubleshoot computer hardware, software or network, • Oversee installation, configuration, maintenance, and troubleshooting of workstations and server hardware, operating systems, • Manage data connectivity, VPN, software updates, system monitoring, security equipment and future growth. • Manage backup/restore and disaster recovery procedures in all environments
• service desk specialist Full Time

  Jul 2009 - Present -15 yrs, 11 months

  Egypt , Cairo

  • Job Details:Advise clients objectively on where IT might make a difference to the business Planning the stages of the project and how each affects the business Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users.