Basic Info

Kareem Elsehemy

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Help Disk at Amer Group

Experience Details

IT Help Disk

Sales/Retail

Experienced (Non-Manager)

• Install new software on Top management and user’s computers
• Troubleshooting and Supporting Windows7
• Installing and Configuring Windows 7 Client
• Troubleshooting and Supporting
• Troubleshooting Startup Issues,
• Troubleshooting Remote Connectivity Issues
• Operating System and Application Issues,
• Troubleshoot computer hardware, software or network,
• Oversee installation, configuration, maintenance, and troubleshooting of workstations and server hardware, operating systems,
• Manage data connectivity, VPN, software updates, system monitoring, security equipment and future growth.
• Manage backup/restore and disaster recovery procedures in all environments


Company Details

Amer Group

Cairo, Egypt

101-500 employees

Real Estate/Property Management

N/A

Jul 2009 to present (8 years 6 months)
Service desk specialist at Amer Group

Experience Details

Service desk specialist

Installation/Maintenance/Repair

Experienced (Non-Manager)

Advise clients objectively on where IT might make a difference to the business
Planning the stages of the project and how each affects the business
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.


Company Details

Amer Group

Cairo, Egypt

101-500 employees

Real Estate/Property Management

N/A

Jul 2009 to present (8 years 6 months)
It help desk at SGS

Experience Details

It help desk

IT/Software Development

Entry Level

N/A


Company Details

SGS

Giza, Egypt

51-100 employees

Hospitality/Hotels

N/A

May 2008 to Mar 2009 (10 months)

Education

Bachelor's Degree in Information System

Education Details

Bachelor's Degree

Information System

Modern University For Technology and Information (MTI), Egypt

C / Good / 65 - 75%

N/A

N/A

Modern University For Technology and Information (MTI)
2002 - 2006
Bachelor's Degree in Information system English

Education Details

Bachelor's Degree

Information system English

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2002 - 2006

Training and Courses

Training/Course Details

ICDL

Aug 2010

(Russian Cultural Center)

N/A

Training/Course Details

English (Reached Level3)

Apr 2007

AUC

N/A

Training/Course Details

Managing Time and Managing Change

Dec 2010

Amer Group

N/A

Training/Course Details

6293ATroubleshooting and supporting windows7 in the Enterprise

Dec 2010

Amer Group

N/A

Jobseeker photo

Profile Skills and Keywords

6293ATroubleshooting And Supporting Windows7 In The EnterpriseAdaptiveArabicBusiness DevelopmentCreativeE-marketingEnglishEnglish (Reached Level3)FlexibleHard WorkerHospitalityHotelsICDLITIT Help DiskInformation SystemInformation System EnglishInformation TechnologyInstallationIt Help DeskKnowledgeLeaderMaintenanceManaging Time And Managing ChangePc And All Smart PhonePc SupportPlannerProperty ManagementReal EstateRepairRetailSalesService Desk SpecialistSmart DevicesSoftware DevelopmentTechnologyUpdate

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

pc support

pc support

: Advanced

: Extreme - I love it!

:

More than 7 years

Pc and all smart phone

Pc and all smart phone

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

information technology

information technology

: Intermediate

: High

:

5-7 years

E-marketing

E-marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Creative, Flexible / Adaptive

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