Basic Info

Kareem esam

6 years

Gharbia, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support at Universal Group

Experience Details

Technical Support

IT/Software Development, Installation/Maintenance/Repair, Administration

Experienced (Non-Manager)

Responsible for (Delta &Canal) branches for managing and maintaining internal network, computers, CCTV and VPN Connection & Providing 1st/2nd support to all users.
Administering the IT department’s policies and procedures & Diagnosis of desktop, application, networking and infrastructure issues.
Troubleshoot and provide solution in a timely manner for complex issue and operating system related infrastructure.
Trainer to new employees with hr team of (outlook - information security - windows & internet).
Handling system administration Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.


Company Details

Universal Group (multinational)

Gharbia, Egypt

More than 1000 employees

Business Services - Other

http://www.universalgroup.org

Oct 2010 to present (7 years 2 months)
Assistant Director of Network at Ahmed Bahgat Group

Experience Details

Assistant Director of Network

IT/Software Development, Installation/Maintenance/Repair, Administration

Experienced (Non-Manager)

Managing Troubleshoot Windows Server 2003&Windows XP Client.
Support of telecommunication equipment.
Help Desk, calls and Remote Desktop.
Configuring Outlook and PST file management.


Company Details

Ahmed Bahgat Group (multinational)

Giza, Egypt

More than 1000 employees

Business Services - Other

N/A

Aug 2007 to Jul 2009 (1 year 11 months)
Technical Support (intern) at In Top Business company

Experience Details

Technical Support (intern)

IT/Software Development

Entry Level

Make wireless network for many companies by (Top Business) which represent the Mediator to me.
Worked in maintenance computer Hardware, Printers, Faxes, lab top, Projector and internal centrals.


Company Details

In Top Business company

Gharbia, Egypt

11-50 employees

Computer and Network Security

N/A

Jan 2005 to Jan 2007 (2 years)

Education

Bachelor's Degree in Social service

Education Details

Bachelor's Degree

Social service

High Institute For Social service in Banha, Egypt

C / Good / 65 - 75%

N/A

N/A

High Institute For Social service in Banha
2002 - 2007

Training and Courses

Training/Course Details

General English .

Feb 2002

American University

N/A

Training/Course Details

Introduction to networking (NW00)

Mar 2005

IBM.

N/A

Training/Course Details

Microsoft office

Feb 2009

tanta Universty

N/A

Training/Course Details

MCSE (Microsoft Certified System Engineering From

Jul 2007

yat center

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

1. General English From American University2. Introduction To Networking (NW00) From IBM.? Computer Strategy Games? RunningAdministrationAhmed Bahgat GroupArabicAssistant Director Of NetworkBusiness Services - OtherCommunicatorComputer And Network SecurityCreativeEnglishGeneral English .ITInstallationInteractiveIntroduction To Networking (NW00)MCSE (Microsoft Certified System Engineering FromMaintenanceMicrosoft OfficeNetworks DesignerOrganizerRepairSocial ServiceSoftware DevelopmentSpecialist H.RTeam PlayerTechnical SupportUniversal Group

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

1. General English from American University

1. General English from American University

: Expert

: Extreme - I love it!

:

Less than 1 year

2. Introduction to networking (NW00) from IBM.

2. Introduction to networking (NW00) from IBM.

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

IT

IT

: Expert

: Extreme - I love it!

:

5-7 years

Networks Designer

Networks Designer

: Advanced

: Extreme - I love it!

:

3-5 years

Specialist H.R

Specialist H.R

: Beginner

: Medium

:

Less than 1 year

Key Skills

Communicator, Creative, Organizer, Interactive, Team Player

Online Presence

https://www.linkedin.com/in/kareemesam/

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