KM
Keerthana murthy
head waiter at pisco by the beach
Mumbai, IndiaWork Experience
pisco by the beach
Jul 2022 - Present -2 yrs, 10 months
India
- Job Details:Provide high-quality food and beverage service in a busy, fast-paced environment. Assist in managing customer expectations by delivering personalised service and resolving complaints professionally. Maintain cleanliness and organization of dining areas, ensuring compliance with health and safety regulations. Upsell menu items and promote daily specials, enhancing customer satisfaction and maximising sales. Collaborate with kitchen staff to ensure timely and accurate delivery of food and beverages.
the fern residency
Dec 2020 - May 2025 -4 yrs, 5 months
India
- Job Details:Delivered high-quality food and beverage service to guests promptly and efficiently. Assisted with setting up tables and dining areas according to restaurant standards. Handled customer orders, provided menu recommendations, and ensured guests' needs were met throughout their dining experience. Ensured proper food safety and sanitation practices were maintained in the dining area. Worked collaboratively with team members to provide excellent customer service and enhance overall guest satisfaction.
sayaji hotel
Jun 2018 - May 2025 -6 yrs, 11 months
India
- Job Details:Assisted with day-to-day operations in the food and beverage department. Gained hands-on experience in front-of-house operations, including customer service and order management. Provided support to waitstaff in delivering food and drinks, ensuring a seamless service experience. Assisted with maintaining cleanliness and orderliness in dining and service areas. Learned operational procedures and industry best practices under the guidance of experienced staff.
the spring of al mawalah
Oman
- Job Details:Managed customer orders and delivered personalised service to ensure a positive dining experience. Anticipated guest needs and offered additional services or items to enhance their experience. Addressed guest inquiries, resolved issues, and maintained high customer satisfaction. Handled cash transactions, provided accurate change, and ensured smooth financial operations. Collaborated with team members to ensure efficient service, especially during busy periods. Maintained cleanliness of service areas and adhered to food safety standards.
Education
Bachelor's Degree in hospitality and hotel administration
IGNOU UniversityJan 2020