Basic Info

Khaled Ahmed

4 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

HR Specialist at EHM: Exhibition Housing Management

Experience Details

HR Specialist

Human Resources, Training/Instructor

Experienced (Non-Manager)

• Handling recruitment processes (recruitment sourcing, filtering, screening, selecting and interviewing).
• Develop a pool of qualified candidates in advance of need through recruitment media and social media.
• Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate.
• Proactive coordination with hiring managers for technical interviews.
• Submit candidate’s offers and follow up until placing.
• Conducting Job analysis and Creating Job descriptions and job specifications.
• Update the employees' data base according to the changes in hiring, resignations and terminations.
• Perform other related duties as required.


Company Details

EHM: Exhibition Housing Management (multinational)

Cairo, Egypt

51-100 employees

Hospitality/Hotels, Outsourcing/Offshoring

www.ehmtravel.com

May 2017 to present (5 months)
HR Specialist at Indomie Egypt

Experience Details

HR Specialist

Human Resources

Entry Level

•Handling recruitment processes (recruitment sourcing, filtering, screening, selecting and interviewing).
•Develop a pool of qualified candidates in advance of need contacting, colleges, employment agencies and uploading job in recruitment media and social media.
•Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate.
•Proactive coordination with hiring managers for technical interviews.
•References Check to avoid negligent hiring.
•Organize Walk-Ins applicants to avoid any waste of time and prevent data duplication.
•Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
•Preparing the job offers and making sure that they have been signed.
•Coordinating new hires orientation programs
•Conducting Job analysis and Creating Job descriptions and job specifications.
•Ensure the timely and accurate update of the attendance, absenteeism, overtime and vacations; to reflect on the monthly payroll.
•File all new hires documents, applications, offer letters & staff requests.
•Update the employees' data base according to the changes in hiring, resignations and terminations.
•Perform other related duties as required.


Company Details

Indomie Egypt (multinational)

Cairo, Egypt

More than 1000 employees

FMCG

http://www.indomieegypt.com

Jan 2016 to Apr 2017 (1 year 3 months)
Senior Technical Support representative at Teleperformance

Experience Details

Senior Technical Support representative

Customer Service/Support

Experienced (Non-Manager)

-Handling customers’ complaints that may arise regarding technical issues with their Samsung devices.

-Supporting the Samsung emailing team on a daily basis by responding to customers’ emails and online requests by solving either technical or general inquires.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Feb 2013 to Nov 2014 (1 year 9 months)
L1 Senior-customer service representative at Teleperformance

Experience Details

L1 Senior-customer service representative

Customer Service/Support

Experienced (Non-Manager)

-Handling customers’ complaints that may arise regarding billing or technical issues.
-Handling escalations for billing and refunds.
-Updating customers with the latest offers.
-Assisting colleagues as a floor walker helping them with challenging cases, system errors, and help them to improve their product knowledge.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Jul 2011 to Sep 2012 (1 year 2 months)

Achievements


Top acheiver; AHT & Csat.


AHT top acheiver across 3 international sites.


Education

College Diploma in Developing the HR Professional Diploma

Education Details

College Diploma

Developing the HR Professional Diploma

RITI - Regional Information Technology Institute, Egypt

A / Excellent / 85 -100%

N/A

N/A

RITI - Regional Information Technology Institute
2015 - 2015
Bachelor's Degree in Hotel Management

Education Details

Bachelor's Degree

Hotel Management

Al-Alsun Higher Institute of Tourism and Hotel Management, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al-Alsun Higher Institute of Tourism and Hotel Management
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abbas el akkad language school

Egypt

2008

B / Very Good / 75 - 85%

N/A

Abbas el akkad language school
2008

Certifications

Trainer
May 2014

Certificate details

Trainer

May 2014

N/A

N/A

N/A

Teleperformance Egypt

N/A

Certificate details

Developing the HR Professional Diploma, Human Resources Management/Personnel Administration, General

Jun 2015

N/A

N/A

N/A

RITI - Regional Information Technology Institute

N/A

Training and Courses

Training/Course Details

English Language

May 2010

Ministry of Defense Language Institute

Completed 2nd Level of Advanced Phase of the English Language Conversation Course.

Training/Course Details

Soft Skills

May 2014

Teleperformance Egypt

N/A

Training/Course Details

Social Media Behavior

May 2014

Teleperformance Egypt

N/A

Training/Course Details

Emailing and Business writing

May 2014

Teleperformance Egypt

N/A

Training/Course Details

Public Speaking

May 2014

Teleperformance Egypt

N/A

Training/Course Details

Microsoft Excel

May 2014

Teleperformance Egypt

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicArtsCDRCitrixCustomer ServiceDeveloping The HR Professional DiplomaDeveloping The HR Professional Diploma, Human Resources Management/Personnel Administration, GeneralEHM: Exhibition Housing ManagementEmailing And Business WritingEnglishEnglish LanguageFMCGFlexibleHR SpecialistHard WorkerHikingHospitalityHotel ManagementHotelsHuman ResourcesIndomie EgyptInnovationInnovativeL1 Senior-customer Service RepresentativeLeaderMicrosoft ExcelMicrosoft OfficeMusicOffshoringOutsourcingPlannerPublic SpeakingSelf DevelopmentSenior Technical Support RepresentativeSocial Media BehaviorSoft SkillsSupportTechnical SupportTeleperformanceTrainerTraining & DevelopmentWindows Computer

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Intermediate

: Fluent

: Advanced

Tools and Technologies

Citrix

Citrix

: Expert

: High

:

1-3 years

CDR

CDR

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Windows Computer

Windows Computer

: Advanced

: High

:

5-7 years

Fields of Expertise

Technical Support

Technical Support

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Advanced

: Medium

:

3-5 years

Human Resources

Human Resources

: Intermediate

: High

:

1-3 years

Training & Development

Training & Development

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Flexible / Adaptive, Innovative

Online Presence

https://www.linkedin.com/in/khaledamir1https://www.jobzella.com/en/khaled.amir

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