Basic Info

Name: Khaled Ahmed

Professional Experience: 4 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Entry level

Work Experience

HR Specialist at EHM: Exhibition Housing Management

Experience Details

Job Title: HR Specialist

Job Role: Human Resources, Training/Instructor

Career Level: Experienced (Non-Manager)

Job Details: • Handling recruitment processes (recruitment sourcing, filtering, screening, selecting and interviewing).
• Develop a pool of qualified candidates in advance of need through recruitment media and social media.
• Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate.
• Proactive coordination with hiring managers for technical interviews.
• Submit candidate’s offers and follow up until placing.
• Conducting Job analysis and Creating Job descriptions and job specifications.
• Update the employees' data base according to the changes in hiring, resignations and terminations.
• Perform other related duties as required.

Company Details

Name: EHM: Exhibition Housing Management (multinational)

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Hospitality/Hotels, Outsourcing/Offshoring

Website: www.ehmtravel.com

May 2017 to present (3 months)

HR Specialist at Indomie Egypt

Experience Details

Job Title: HR Specialist

Job Role: Human Resources

Career Level: Entry Level

Job Details: •Handling recruitment processes (recruitment sourcing, filtering, screening, selecting and interviewing).
•Develop a pool of qualified candidates in advance of need contacting, colleges, employment agencies and uploading job in recruitment media and social media.
•Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate.
•Proactive coordination with hiring managers for technical interviews.
•References Check to avoid negligent hiring.
•Organize Walk-Ins applicants to avoid any waste of time and prevent data duplication.
•Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
•Preparing the job offers and making sure that they have been signed.
•Coordinating new hires orientation programs
•Conducting Job analysis and Creating Job descriptions and job specifications.
•Ensure the timely and accurate update of the attendance, absenteeism, overtime and vacations; to reflect on the monthly payroll.
•File all new hires documents, applications, offer letters & staff requests.
•Update the employees' data base according to the changes in hiring, resignations and terminations.
•Perform other related duties as required.

Company Details

Name: Indomie Egypt (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: FMCG

Website: http://www.indomieegypt.com

Jan 2016 to Apr 2017 (1 year 3 months)

Senior Technical Support representative at Teleperformance

Experience Details

Job Title: Senior Technical Support representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: -Handling customers’ complaints that may arise regarding technical issues with their Samsung devices.

-Supporting the Samsung emailing team on a daily basis by responding to customers’ emails and online requests by solving either technical or general inquires.

Company Details

Name: Teleperformance (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Outsourcing/Offshoring

Website: http://www.teleperformance.com/en-us/

Feb 2013 to Nov 2014 (1 year 9 months)

L1 Senior-customer service representative at Teleperformance

Experience Details

Job Title: L1 Senior-customer service representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: -Handling customers’ complaints that may arise regarding billing or technical issues.
-Handling escalations for billing and refunds.
-Updating customers with the latest offers.
-Assisting colleagues as a floor walker helping them with challenging cases, system errors, and help them to improve their product knowledge.

Company Details

Name: Teleperformance (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Outsourcing/Offshoring

Website: http://www.teleperformance.com/en-us/

Jul 2011 to Sep 2012 (1 year 2 months)

Achievements

See Achievements

Achievements as Senior Technical Support representative at Teleperformance (2013 - 2014)
Top acheiver; AHT & Csat.

Achievements as L1 Senior-customer service representative at Teleperformance (2011 - 2012)
AHT top acheiver across 3 international sites.

Other achievements in school, university, sports, etc...

Education

College Diploma in Developing the HR Professional Diploma

RITI - Regional Information Technology Institute

2015 - 2015

Bachelor's Degree in Hotel Management

Al-Alsun Higher Institute of Tourism and Hotel Management

2008 - 2012

High School - Thanaweya Amma

Abbas el akkad language school

2008

Certifications

Trainer

May 2014

Certificate details

Certificate Name: Trainer

Date Awarded: May 2014

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Teleperformance Egypt

Description: N/A

Developing the HR Professional Diploma, Human Resources Management/Personnel Administration, General

Jun 2015

Certificate details

Certificate Name: Developing the HR Professional Diploma, Human Resources Management/Personnel Administration, General

Date Awarded: Jun 2015

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: RITI - Regional Information Technology Institute

Description: N/A

Training and Courses

English Language at Ministry of Defense Language Institute

May 2010

Training/Course Details

Training Name: English Language

Date: May 2010

Institution: Ministry of Defense Language Institute

Description: Completed 2nd Level of Advanced Phase of the English Language Conversation Course.

Soft Skills at Teleperformance Egypt

May 2014

Training/Course Details

Training Name: Soft Skills

Date: May 2014

Institution: Teleperformance Egypt

Description: N/A

Social Media Behavior at Teleperformance Egypt

May 2014

Training/Course Details

Training Name: Social Media Behavior

Date: May 2014

Institution: Teleperformance Egypt

Description: N/A

Emailing and Business writing at Teleperformance Egypt

May 2014

Training/Course Details

Training Name: Emailing and Business writing

Date: May 2014

Institution: Teleperformance Egypt

Description: N/A

Public Speaking at Teleperformance Egypt

May 2014

Training/Course Details

Training Name: Public Speaking

Date: May 2014

Institution: Teleperformance Egypt

Description: N/A

Microsoft Excel at Teleperformance Egypt

May 2014

Training/Course Details

Training Name: Microsoft Excel

Date: May 2014

Institution: Teleperformance Egypt

Description: N/A

This profile is not updated!
Last update more than 1 months ago.

Self-assesed Skills

Languages

English

Reading: Fluent

Writing: Advanced

Listening: Fluent

Speaking: Fluent

Arabic

Reading: Fluent

Writing: Intermediate

Listening: Fluent

Speaking: Advanced

Tools and Technologies

Citrix

Proficiency: Expert

Interest: High

Experience:

1-3 years

CDR

Proficiency: Expert

Interest: High

Experience:

1-3 years

Microsoft Office

Proficiency: Advanced

Interest: High

Experience:

1-3 years

Windows Computer

Proficiency: Advanced

Interest: High

Experience:

5-7 years

Fields of Expertise

Technical Support

Proficiency: Advanced

Interest: High

Experience:

1-3 years

Customer Service

Proficiency: Advanced

Interest: Medium

Experience:

3-5 years

Human Resources

Proficiency: Intermediate

Interest: High

Experience:

1-3 years

Training & Development

Proficiency: Beginner

Interest: Extreme - I love it!

Experience:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Flexible / Adaptive, Innovative

Basic Info

Work Experience

Experience Details

Company Details

Experience Details

Company Details

Experience Details

Company Details

Experience Details

Company Details

Achievements

Education

Education Details

Education Details

High School Details

Certifications

Certificate details

Certificate details

Training and Courses

Training/Course Details

Training/Course Details

Training/Course Details

Training/Course Details

Training/Course Details

Training/Course Details

Profile Skills and Keywords

Self-assesed Skills

Languages

English

Arabic

Tools and Technologies

Citrix

CDR

Microsoft Office

Windows Computer

Fields of Expertise

Technical Support

Customer Service

Human Resources

Training & Development

Key Skills

Online Presence