Katie Suzanne Foltz

Information Operator

• Job Details:Answer phone calls to the main phone numbers of the three UCHealth North hospitals, as well as all internal '0' calls, asking key questions to transfer callers to appropriate department. Helping patients find their appointment day, time and location. Helping patients navigate the healthcare system. Paging internal hospital emergencies to appropriate personnel, and making important announcements overhead as needed, such as cardiac arrests, codes, security alerts, and emergency department surges et al. In addition to hospital calls, answering and taking messages for patients’ urgent medical for on call providers at most UCHealth doctors’ clinics on weekends when offices are closed. Monitoring fire systems at two of the hospitals. Updating providers’ schedules on the Amion scheduling system. Responsible for keeping our Microsoft OneNote lists of hospitals, clinics, phone numbers, addresses, extensions, and physician contact information organized, easy to navigate and up to date. Maintaining patient privacy at all times under HIPAA laws. Communicating with team verbally, through e-mail, or Microsoft Teams to keep everyone on top of current emergencies or important information. Learned and utilized two different phone systems, currently working with Cisco Finesse.

Video Monitoring Technician

• Job Details:Monitor high fall risk patients through remote camera operations, assuring patient, guest, and staff safety and privacy. Alert staff through PA system of potential falls or other safety concerns, and communicate in person or by phone to alert staff of other risks (i.e. patient pulling IV, harming self) or suspicious behavior (i.e. conflict, alcohol use). Utilize Avigilon computer and camera system, troubleshoot system issues, log all calls, relay incidents to relief tech, train new video monitor technicians, keep area organized and sanitized, update new protocols and keep training manual current.

Special Needs Paraprofessional

• Job Details:Independently transport individual or multiple students to job sites and off-site independent living classes. Train students in specific job skills through role modeling and coaching strategies, catering to each student’s specific needs and learning styles. Independently teach cooking class, accompany and guide enrolled college students through needed paperwork, campus tours, and navigating the light-rail system. Act as a substitute instructor if assigned teacher is unavailable, and assist in various classroom instruction as needed.