Basic Info

Mazen Elkashef

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Software Engineer at ARDEN Consultancy

Experience Details

Senior Software Engineer

IT/Software Development

Experienced (Non-Manager)

My main responsibility is developing the company's internal system. I also have some dynamic tasks in (Networks, IT Support, IT Procedures & Administration, etc)


Company Details

ARDEN Consultancy (multinational)

Cairo, Egypt

11-50 employees

Consulting Services

N/A

Jun 2016 to present (7 months)
Senior Web Developer at HNH Investment

Experience Details

Senior Web Developer

IT/Software Development, Creative/Design/Art, Operations/Management

Experienced (Non-Manager)

I had a lot of responsibilities during this post, as we were kick starting this company. My main duties were: Identity creation, graphic and web design, web development, on-page SEO, staff trainer, business consultant in identifying the target market and some similar decisions - currently working remotely


Company Details

HNH Investment

Bangkok, Thailand

1-10 employees

Real Estate/Property Management, Travel and Tourism

www.hnhrealestate.com

Feb 2015 to Jul 2016 (1 year 5 months)
Solution Architect at Wireless Dynamic Egypt - Pre-sales

Experience Details

Solution Architect

Education/Teaching, Project/Program Management, IT/Software Development

Experienced (Non-Manager)

In the mobility industry, the key value of this position was to serve as the communication channel between the Technical Stakeholders and Business Stakeholders -ensuring a smooth communication-. The main activities were Programming Demo Applications for the client as a proof-of-concept, Installing and preparing system hardware, Staff and management training, Project Management, Troubleshooting and technical support.


Company Details

Wireless Dynamic Egypt - Pre-sales

Cairo, Egypt

11-50 employees

Computer Software, Computer Hardware, Information Technology Services

wdx.eg

Jul 2014 to Dec 2014 (5 months)
Tier 2 Customer Service/Manager at Teleperformance Egypt - Expedia.ca

Experience Details

Tier 2 Customer Service/Manager

Customer Service/Support, Tourism/Travel, Operations/Management

Manager

Audit agents files, coach agents positively or negatively based on the audits, send the tickets to be issued to the Ticketing Department, handle and follow up on pending cases, through investigation about the customer complaints whenever needed, communicate new policies and procedures with tier 1 agents and supervisors through one-one-ones and brief class training.


Company Details

Teleperformance Egypt - Expedia.ca (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring , Travel and Tourism

teleperformance.com

Sep 2012 to Feb 2013 (5 months)
Customer Service & Sales Representative at Teleperformance Egypt - Expedia.ca

Experience Details

Customer Service & Sales Representative

Customer Service/Support, Tourism/Travel

Entry Level

Answer customer inquiries, helping customers creating new bookings, update existing bookings, document all calls, maintain the Quality Assurance standards throughout all calls, follow all stakeholders' policies while providing a prompt, professional service in a timely manner while always making sure that the customer is satisfied with the end result.


Company Details

Teleperformance Egypt - Expedia.ca (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Travel and Tourism

teleperformance.com

Jul 2011 to Aug 2012 (1 year 1 month)

Achievements


-A client requested an android demo app. We didn't have android developers in the team. So I volunteered to self-learn and build a demo app for the client in 5 days.


We had a pending case that involved more than 20 agents including Tier 1, Tier 2, HQ Agents. I was able to convince Air Canada to completely transfer the ticket to another person and since this was a once-in-a-lifetime exception there were no charges in their policy for it. This achievement was recognized by a lot of people including our company's Head Quarters in Las Vegas.


Education

Bachelor of Computer Science in Computer Architecture

Education Details

Bachelor of Computer Science

Computer Architecture, Algorithms, Design Patterns

ALshorouk Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

ALshorouk Academy
2009 - 2012

Certifications

Certificate details

ITIL Foundation In IT Service Management

Oct 2014

35 out of 40

https://candidate.peoplecert.org/ReportsLink.aspx?argType=1&id=31919FE14731590E12DC81D3450D5FF2E8C2BA2300331244E58456EFBE31B84ABC72176F750F9370

GR750130025MK

PeopleCert (AXELOS)

A set of practices for IT service management that focuses on aligning IT services with the needs of business

Training and Courses

Training/Course Details

Android Development

Apr 2016

Google (Udacity Platform)

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

ARDEN ConsultancyASP.NETAdobe IllustratorAdobe PhotoshopAlgorithmsAnalyticalAndroidAndroid DevelopmentArabicBadmintonC#CSS3Computer ArchitectureComputer HardwareComputer SoftwareConsulting ServicesCreativeCustomer ServiceCustomer Service & Sales RepresentativeCustomer-orientedDesignDesign PatternsDetails-orientedEnglishGitHTML5Hosting & Control PanelsITITIL Foundation In IT Service ManagementInformation Technology ServicesJava SEJavascriptLESSManagementMobile DevelopmentMusicNomadic LifeOffshoringOutsourcingProblem SolverProgram ManagementProjectProperty ManagementReal EstateSEOSQLSenior Software EngineerSenior Web DeveloperSoftware DevelopmentSolution ArchitectSportsSupportTeam PlayerTeleperformance Egypt - Expedia.caTier 2 Customer Service/ManagerTourismTravelTravel And TourismWeb Services & API

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

C#

C#

: Expert

: Extreme - I love it!

:

More than 7 years

ASP.NET

ASP.NET

: Expert

: Extreme - I love it!

:

3-5 years

Hosting & Control Panels

Hosting & Control Panels

: Expert

: Medium

:

3-5 years

SQL

SQL

: Advanced

: Extreme - I love it!

:

More than 7 years

CSS3

CSS3

: Advanced

: Extreme - I love it!

:

1-3 years

Java SE

Java SE

: Advanced

: Extreme - I love it!

:

Less than 1 year

HTML5

HTML5

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Android

Android

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Javascript

Javascript

: Intermediate

: Extreme - I love it!

:

Less than 1 year

SEO

SEO

: Intermediate

: High

:

Less than 1 year

Git

Git

: Intermediate

: Extreme - I love it!

:

Less than 1 year

LESS

LESS

: Beginner

: High

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Beginner

: High

:

Less than 1 year

Web Services & API

Web Services & API

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Mobile Development

Mobile Development

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Customer-oriented, Problem Solver, Details-oriented, Team Player

Online Presence

https://www.facebook.com/kashef

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