karun prasad

Cluster Manager Sales and Training

• Job Details:Develop and execute strategies to expand the business by identifying new markets, and enhancing service offerings. Ensure service delivery meets or exceeds client KPIs and SLAs through regular analysis, audits, and reporting. Maintain and strengthen relationships with key clients, suppliers, and internal teams to drive business growth. Develop and implement training programs for retail store staff focusing on product knowledge, customer service excellence, sales techniques, and brand values. Implement cost-effective solutions to improve the efficiency of operations, logistics, and workforce management. Conduct interactive training sessions and workshops for new hires and current employees, integrating classroom-style instruction with hands-on coaching on sales floor. Coaches and mentors store teams through regular store visits, providing on-the-job training and feedback to improve sales skills and customer service behaviors. Monitor and evaluate the effectiveness of training programs by observing performance on the floor, gathering feedback, and tracking key indicators.

Store Manager

• Job Details:Executing the launch of a new 1200 sq. ft. store in an emerging market. Ensure that the highest levels of customer service are delivered by the entire store team at all times. Create innovative approaches to attract new customers, expand store traffic, and enhance profitability. Analyze brand performance through examination of inventory levels and evaluation of best-selling versus slow-moving stock to develop initiatives for increasing overall sales.

Store Manager

• Job Details:Drive customer service excellence in every aspect of the store, including store appearance, display of merchandise, product placement, store layout, and selling procedures. Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory. Perform administrative tasks to support the smooth operation of all store operations.