Basic Info

Karthiraj SR.

7 years

Chennai, India

Master's Degree

Experienced

Work Experience

Team Manager at Sutherland

Experience Details

Team Manager

Customer Service/Support

Manager

a) Joined Sutherland as a Team Manager/Supervisor as part of the Uber Service delivery domain
b) Responsible for managing 20 agents who are supporting the email queries of Uber customers
c) Other responsibilities include performance management, daily target monitoring, quality auditing, weekly/monthly business report calibration, attendance scheduling, etc.


Company Details

Sutherland (multinational)

Chennai, India

More than 1000 employees

Business Services - Other

N/A

May 2016 to present (1 year 3 months)
Team Lead at Amazon

Experience Details

Team Lead

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Amazon (multinational)

Chennai, India

More than 1000 employees

Internet/E-commerce

N/A

Apr 2013 to Feb 2016 (2 years 10 months)
Quality Analyst at Amazon

Experience Details

Quality Analyst

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Amazon (multinational)

Chennai, India

More than 1000 employees

Internet/E-commerce

N/A

Nov 2010 to Mar 2013 (2 years 4 months)
Process Associate at Amazon

Experience Details

Process Associate

Operations/Management

Entry Level

N/A


Company Details

Amazon (multinational)

Chennai, India

More than 1000 employees

Internet/E-commerce

N/A

Jul 2009 to Oct 2010 (1 year 3 months)

Education

MA in Communication

Education Details

MA

Communication

University of Madras, India

B / Very Good / 75 - 85%

N/A

N/A

University of Madras
2007 - 2009
B.Sc in Physics

Education Details

B.Sc

Physics

Madras Christian College, India

Not specified

N/A

N/A

Madras Christian College
2002 - 2005

Certifications

SAP MM
Apr 2016

Certificate details

SAP MM

Apr 2016

N/A

N/A

s0015477828

SAP

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AmazonBusiness Services - OtherCommunicationCustomer ServiceCustomer-orientedDetails-orientedE-commerceEnglishHard WorkerInternetLeaderManagementPhysicsProcess AssociateQuality AnalystSAP MMSupportSutherlandTamilTeam LeadTeam ManagerTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tamil

Tamil

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SAP MM

SAP MM

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Details-oriented, Team Player

Online Presence

https://in.linkedin.com/in/karthirajsr

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