karim mohamed el amin mohamed abd el rahman zedan

Senior Customer care represent Full Time

• Job Details: Handling customer's hard calls and processing all customers inquires within required time to exceed the customer expectations and to provide the best quality service in the field of communications - Responsible for adjusts the lines which have problems in (rate plans-dates-balance dispute) using MINSAT and Siebel systems with full access. - Responsible for improve customer service level of satisfaction. - Communicate effectively with customers, and resolve customers' concerns/complaints in positive manner. - Communicate regularly with other departments and management teams regards to service issue. - Responsible for technical support for Queue when needed for new comers agents. - Well versed in the troubleshooting of many devices, USB modems , blackberry and manual settings for normal mobile internet also trouble shooting for ADSL services - Well versed in activation new lines and up selling technics i also got certification on NBA ( Next best activities) - I worked as senior customer care rep for our High Value customers (Premium and Platinum Customers) with high quality assurance score - I work now as senior complaint rep for High value customers (Premium and Platinum Customers) trying to retain them and solve their problems - I made many achievements in my current job like E-shop( Online buying from our website) also our employee policy with our customer care plus new tabs on siebel to achieve more accurate data for customer care rep

TelesalesFull Time

• Job Details:●Worked in call center as telesales agent to USA, UK, Canada & most of English speaking countries ●Convincing customers to use our advertising service through the site www.superpages.com