
Karim Amir Tobia
Customer Relationship Officer at HSBC
Nasr City, Cairo, EgyptWork Experience
Customer Relationship OfficerFull Time
HSBC
Oct 2009 - Present -15 yrs, 8 months
Egypt
- Job Details:Department : Personal Financial Services Department •Experience : oAccredited to sell wide variety of banking products. oDirect dealing with customers. oMeeting deadlines and targets within team work .
Uniteller OfficerFull Time
HSBC
May 2008 - Oct 2009 -1 yr, 5 months
Egypt
- Job Details:Among major responsibilities: •Assigned the responsibility of second custodian for the Main Branch Vault. •Responsible of all ATM responsibilities. •Perform specialized tasks such as preparing cashier's checks, personal money orders, and exchanging foreign currency. •Explain, advise and promote bank products and services to customers •Accept cash and checks for deposit and check accuracy of deposit slip. •Process cash withdrawals. •Perform services for customers such as ordering bank cards and checks. •Record all transactions promptly, accurately and in compliance with bank procedures. •Answer inquiries regarding checking and savings accounts and other bank related products. •Initiate and open new accounts. •Identify customers, validate and cash checks. •Scan and examine all foreign currency notes received from customers.
Office ManagerFull Time
GrafiPrint Egypt
Jun 2006 - Jan 2008 -1 yr, 7 months
Egypt
- Job Details:Among major responsibilities: •Manage office operations to ensure efficiency and productivity. •Manage accounts receivable/payable and reconcile accounts. •Manage petty cash. •Prepare quarterly Business Activity Statements. •Process monthly payroll. •Manage relations with clients and suppliers. •Order stock and office supplies. •Manage the induction of new employees. •Assist with recruitment: write job ads, call applicants, and interview candidates.
Customer Service RepresentativeFull Time
GrafiPrint Egypt
Nov 2005 - Jan 2006 -2 months
Egypt
- Job Details:Among major responsibilities: •Handled a high influx of inbound calls within a dynamic call center environment. •Managed multiple priorities and maintained effective results in a quota driven workplace. •Responded to customer inquiries and requests and resolved issues efficiently and professionally. •Exercised strong interpersonal communication skills with customers and department personnel. •Accepted assignments with an open, cooperative, positive and team-oriented attitude. •Utilized multiple call center support applications to efficiently assist customers and agents.
Education
Bachelor's Degree in Computer Science
Modern Academy for Engineering and Technology (MIS)Jan 2001 - Jan 2006 - 5 yr
Bachelor's Degree in Computer Science
Modern Academy for Engineering and Technology (MIS)Jan 2001 - Jan 2006 - 5 yr
College Diploma in Thanaweya Amma
Cleopatra Language schoolJan 1990 - Jan 2001 - 11 yr
High School - Thanaweya Amma
Cleopatra Language schoolJan 2001
Skills
View More
Languages
Arabic
FluentEnglish
Fluent