Basic Info

Karim ibrahim

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

FF Operation Trainer at HMD Global (Nokia)

Experience Details

FF Operation Trainer

Training/Instructor, Operations/Management, Sales/Retail

Experienced (Non-Manager)

-Responsible for all the operation knowledge and skills development by conduction induction training session as per the monthly plan.

-Manage training calendar and records with related training reports.

-Produce training schedules and classroom agenda.

-Attending International Training Departments meeting for department improvements planning.


Company Details

HMD Global (Nokia) (multinational)

Cairo, Egypt

101-500 employees

Training and Coaching, Retail, Telecommunications

https://www.hmdglobal.com/

Apr 2017 to Jul 2017 (3 months)
Senior Trainer at Huawei

Experience Details

Senior Trainer

Sales/Retail, Training/Instructor, Customer Service/Support

Manager

Senior Independent Retail Trainer (Assistant Training manager), Huawei Device Egypt
· Conduct regular field coaching and in-store training to ensure satisfactory staff performance and FSM product knowledge
· Assist the Retail Training Manager in executing different training programs and training plans to front-line store staff, distributor sales force, call center agents, etc.
· Deliver classroom training with merchandise focus, induction, and smart phone education, for new joiners and front-line store staff.
· Coordinate training programs in line with corporate guidelines
· Manage training calendar and records with related training reports
· Support any ad hoc projects as assigned.
· Ensure cleanliness and maintenance of product area as per retailer specifications.
· Maintain positive working relationships with store employees and customers.
· Strategize to enhance customer service, drive store sales and enhance profitability.
· Ensure effective merchandise of products and displays to optimize sales and profitability.
· Analyze sales, stock, and distribution data reports and review it with retail operations for focusing on the new products and the products that have low sales activity.
· Ensure timely “new item” placement by working with retail operations.
· Engage in sales campaigns, offer excellent customer service in interactions.
· Support showroom floor members to select products.
· Review retail operation needs.
· Produce training schedules and classroom agenda
· Determine course content according to objectives
· Prepare training material (presentations, worksheets etc.)
· Execute training sessions and workshops in groups or individually.
· Arrange for and conduct onsite training when needed.
· Keep and report data on completed courses, absences, issues etc.
· Observe and evaluate results of training programs.
· Determine the overall effectiveness of programs and make improvements.


Company Details

Huawei (multinational)

Cairo, Egypt

101-500 employees

Retail, Telecommunications, Training and Coaching

Huawei.com.eg

Aug 2013 to Apr 2017 (3 years 8 months)
Help desk (intern) at Gupco (oil and Petroleum co)

Experience Details

Help desk (intern)

IT/Software Development

Entry Level

· Managing and handling IT problems software and hardware.
· Working with CRM for administration permissions for the company users.
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Respond to queries either in person or over the phone.
· Write training manuals.
· Train computer users.
· Maintain daily performance of computer systems.
· Respond to email messages for customers seeking help.
· Ask questions to determine nature of the problem.
· Walk customer through problem-solving process.
· Install, modify and repair computer hardware and software.
· Clean up computers.
· Run diagnostic programs to resolve problems.
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
· Install computer peripherals for users.
· Follow up with customers to ensure issue has been resolved.
· Gain feedback from customers about computer usage.
· Run reports determining malfunctions that continue to occur.


Company Details

Gupco (oil and Petroleum co)

Cairo, Egypt

501-1000 employees

Oil and Gas

N/A

May 2013 to Jun 2013 (1 month)
Security system specialist at Aresco

Experience Details

Security system specialist

IT/Software Development, Installation/Maintenance/Repair

Entry Level

· Installing all security systems like IP cams and DVR devices, troubleshoot all network problem for a manufacturer or a company, set up and maintain attendance fingerprint devices.
·
· An in-depth understanding of the software and equipment the employees are using
· To provide Security, CCTV and associated telecom/networking infrastructure designs and specifications to relevant National and International Standards
· To design and implement CCTV and security designs, in accordance with relevant statutes and codes and to do so in accordance with industry best practice and the Group Quality Assurance Systems.
· Act as the specialist CCTV technical and communicate with the implementation team, this position is based at the site offices with visits to the job site location to support the role and tasks. Also, support other disciplines of the project in various project office locations.
· Input into the functional, performance and operating system specifications.
· Ensure that all project specifications are implemented in the technical solution and are compatible with the project's overall architecture.
· Meet and discuss with the client, end users, and other stakeholders, on the CCTV and associated networking infrastructure for the project design.
· Research knowledge of existing, new and proposed products and services available within the CCTV/Security marketplace.
· Develop professional relationships with the client by demonstrating an understanding of their business and their technology requirements and achieving reliable, timely and high-quality delivery.


Company Details

Aresco

Cairo, Egypt

11-50 employees

Security and Surveillance

N/A

May 2012 to Jul 2012 (2 months)

Achievements


prepared that first 4 promoters,field force and sales managers batches for their duties by giving them a full planned induction plan and also helped in increasing the knowledge level of the whole operation team and also the distribution sales force of Raya.


started with Huawei with 2.3 % market share till reaching 33.5% market share in the egyption market with the help of my retail operation team,
and from 0% brand awareness till 88% brand awareness in Egypt.

upgrading the sales skills of the sales operation and upgrading the presentation skills, body language and communication skills for all huawei trainers and training candidate from the sales team.

ensure that the knowledge level about our products in the market and in the Key Accounts is above all the other competitors.


helped the whole companies employees with their IT hardware and software problems by troubleshooting their issues and errors, help the Help desk manager with the administration permissions trough the CRM.


building the network system for Obour Land manufacture and the surveillance security cameras in a lot of companies and also the attendance system in Abo Ghaly motors.


Education

BA in management information system

Education Details

BA

management information system

Modern Academy, Egypt

B / Very Good / 75 - 85%

business information system programming management marketing accounting

N/A

Modern Academy
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Les Frere - Nis

Egypt

2011

C / Good / 65 - 75%

N/A

Les Frere - Nis
2011

Training and Courses

Training/Course Details

TOT

Apr 2015

Huawei Training Department

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

ArabicBasketballBusiness DevelopmentCustomer ServiceDancingEatingEnglishFF Operation TrainerFootballFrenchHMD Global (Nokia)Help DeskHuaweiITInstallationLeaderListening To MusicMaintenanceManagementManagement Information SystemMicosoft OfficeOil And GasOrganizerPlannerPower PointPresenterPreziRepairRetailSalesSeaSecurity And SurveillanceSecurity System SpecialistSenior TrainerSmartphone IndustrySoftware DevelopmentSupportTOTTeam PlayerTechnical SupportTelecommunicationsTraining And CoachingTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Advanced

: Intermediate

: Advanced

Tools and Technologies

micosoft office

micosoft office

: Expert

: High

:

5-7 years

Power Point

Power Point

: Expert

: High

:

5-7 years

prezi

prezi

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Smartphone industry

Smartphone industry

: Expert

: Extreme - I love it!

:

3-5 years

retail

retail

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Expert

: High

:

1-3 years

technical support

technical support

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Leader, Planner, Presenter, Organizer, Team Player

Online Presence

https://www.linkedin.com/in/karim-tarek-ibrahim-a3a016a5

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