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karim Abd eltwab Taher

I Can Make The Difference

Giza, Egypt

Work Experience

  • Systems EngineerFull Time

    Nile.Com

    Mar 2016 - Present -9 yrs, 3 months

    Egypt , Cairo

    • Job Details:• Installing and configuring Microsoft Exchange environment. • Installing and configuring Microsoft Skype for business environment. • Installing and configuring Microsoft System center configuration manager. • Installing and configuring Microsoft System center virtual machine manager. • Installing and configuring Microsoft SQL Server. • Implement Office 365 environment. • Microsoft Active Directory. • Size and deploy and deliver PoC and pilots. • Support change management within the customer data centers. • Provide projects technical deliverable and high quality documentation. • Support service contracts and SLA’s.
  • Technical SupportFull Time

    RAYA

    Jul 2015 - Present -9 yrs, 11 months

    Egypt , Cairo

    • Job Details:•Handling Customer over Phone and Troubleshooting The Internet Issue & Landline Issue & Satellite Box Issue and Optical Network Devices issue & Checking Availability Location Over All UAE For Fibber Optical. •Add & Remove Services For customers. Make Report & Follow Up The Technical Issue. •Investigating and implementing ways of reducing major issue in IT. •Provide troubleshooting and configuration support for client desktop and networking environment.
  • Technical EnginnerFull Time

    Xceed

    Jan 2015 - Apr 2015 -3 months

    Egypt , Giza

    • Job Details: Talking clients over the phone to help set up systems and resolve issues.  Installing and configuring computer operating systems and applications.  Monitoring and maintaining computer systems and networks.  Troubleshooting IT issues for computer operating systems.
  • acess engineerFull Time

    Ericsson Group, Ericsson Egypt , Etisalat Egypt (NOC)

    Dec 2012 - Oct 2013 -10 months

    Egypt , Cairo

    • Job Details:•Monitoring all 2G and 3G (Ericsson and ZTE BSC/RNC/BTS/Node B) Network with in the Etisalat Managed Service contract. •Classifying and accordingly dispatching Field Maintenance team alarms to FM VIA WFM system. •Shall guide FM resources to be properly equipped in the field to resolve the case, technical support, prioritization, and on-site assistance if required in major incidents. •When the required field actions finished properly, FO access engineer shall validate the performed actions with concerned function and close the relevant WO and hence the TT. •Classifying and accordingly escalating alarms to B.O VIA TT system. •Following up on FM and B.O teams on outages and down sites VIA TT system. •Sending out notification SMS’s for predefined incidents & outages. •Performing first level troubleshooting with a KPI of solving 80% of the faults received on the 2G & 3G Network with in Etisalat Managed Service.
  • Education

    • Bachelor of engineering in electrical and telecommunication engineering

      Higher Technological Institute - 10th of Ramadan City

      Jan 2007 - Jan 2012 - 5 yr

    • High School - Thanaweya Amma

      Gamal Abdel Nasr LAnguage School

      Jan 2007 

    Skills

    • Microsoft Office
    • Internet
    • Information Technology (IT)
    • Communication
    • Presentation Skills
    • Networking
    • Microsoft Exchange
    • Skype For Business
    • Office 365
    • Windows Server
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 R2.

      Microsoft ·2015
    • Cisco Certified Nework Associate (CCNA).

      Cisco·2015
    • Transmission Technology 2

      Telecom Egypt.·2011
    • Mobile Technologies Package

      Systel Training Center·2010
    • CCNA

      Dixie Academy·2009
    • Introduction to Matlab

      Eltrax Academy·2008
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