
karim Abd eltwab Taher
I Can Make The Difference
Giza, EgyptWork Experience
Systems EngineerFull Time
Nile.Com
Mar 2016 - Present -9 yrs, 3 months
Egypt , Cairo
- Job Details:• Installing and configuring Microsoft Exchange environment. • Installing and configuring Microsoft Skype for business environment. • Installing and configuring Microsoft System center configuration manager. • Installing and configuring Microsoft System center virtual machine manager. • Installing and configuring Microsoft SQL Server. • Implement Office 365 environment. • Microsoft Active Directory. • Size and deploy and deliver PoC and pilots. • Support change management within the customer data centers. • Provide projects technical deliverable and high quality documentation. • Support service contracts and SLA’s.
Technical SupportFull Time
RAYA
Jul 2015 - Present -9 yrs, 11 months
Egypt , Cairo
- Job Details:•Handling Customer over Phone and Troubleshooting The Internet Issue & Landline Issue & Satellite Box Issue and Optical Network Devices issue & Checking Availability Location Over All UAE For Fibber Optical. •Add & Remove Services For customers. Make Report & Follow Up The Technical Issue. •Investigating and implementing ways of reducing major issue in IT. •Provide troubleshooting and configuration support for client desktop and networking environment.
Technical EnginnerFull Time
Xceed
Jan 2015 - Apr 2015 -3 months
Egypt , Giza
- Job Details: Talking clients over the phone to help set up systems and resolve issues. Installing and configuring computer operating systems and applications. Monitoring and maintaining computer systems and networks. Troubleshooting IT issues for computer operating systems.
acess engineerFull Time
Ericsson Group, Ericsson Egypt , Etisalat Egypt (NOC)
Dec 2012 - Oct 2013 -10 months
Egypt , Cairo
- Job Details:•Monitoring all 2G and 3G (Ericsson and ZTE BSC/RNC/BTS/Node B) Network with in the Etisalat Managed Service contract. •Classifying and accordingly dispatching Field Maintenance team alarms to FM VIA WFM system. •Shall guide FM resources to be properly equipped in the field to resolve the case, technical support, prioritization, and on-site assistance if required in major incidents. •When the required field actions finished properly, FO access engineer shall validate the performed actions with concerned function and close the relevant WO and hence the TT. •Classifying and accordingly escalating alarms to B.O VIA TT system. •Following up on FM and B.O teams on outages and down sites VIA TT system. •Sending out notification SMS’s for predefined incidents & outages. •Performing first level troubleshooting with a KPI of solving 80% of the faults received on the 2G & 3G Network with in Etisalat Managed Service.
Education
Bachelor of engineering in electrical and telecommunication engineering
Higher Technological Institute - 10th of Ramadan CityJan 2007 - Jan 2012 - 5 yr
High School - Thanaweya Amma
Gamal Abdel Nasr LAnguage SchoolJan 2007
Skills
- Microsoft Office
- Internet
- Information Technology (IT)
- Communication
- Presentation Skills
- Networking
- Microsoft Exchange
- Skype For Business
- Office 365
- Windows Server
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 R2.
Microsoft ·2015Cisco Certified Nework Associate (CCNA).
Cisco·2015Transmission Technology 2
Telecom Egypt.·2011Mobile Technologies Package
Systel Training Center·2010CCNA
Dixie Academy·2009Introduction to Matlab
Eltrax Academy·2008