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Karim Tarek Soliman

Passionate about Business- products development and customer retention.

Heliopolis, Cairo, Egypt

Work Experience

  • Business Solutions ManagerFull Time

    SiliconExpert Technologies

    Mar 2023 - Present -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:As a Tech Business Solutions Manager, I drive business growth by managing software projects, optimizing operations, and building strong client relationships to deliver practical solutions and long-term success.
  • Customer Support Team LeaderFull Time

    SiliconExpert Technologies

    Aug 2018 - Present -6 yrs, 10 months

    Egypt , Cairo

    • Job Details:1. Developing & analyzing consumers' feedback and propositions. 2. Propose creative solutions and improvements in SE products. 3. Proper guidance and developing customer support center. 4. Provide client discovery and assessment support to the Sales & Marketing team. 5. Maintains high customer satisfaction ratings that meet company standards. 6. Establish productive and professional relationships with key account customers. 7. Supports initiatives that ensure products' profitability. 8. Continuously review industry trends and client feedback to anticipate future market needs.9. Other duties may be assigned.
  • Product SpecialistFull Time

    SiliconExpert Technologies (An ARROW Company)

    Mar 2016 - Present -9 yrs, 3 months

    Egypt , Cairo

    • Job Details:1. Developing & analyzing consumers' feedback and propositions. 2. Propose creative solutions and improvements in SE products. 3. Proper guidance and developing the customer support center. 4. Provide client discovery and assessment support to the Sales & Marketing team. 5. Maintains high customer satisfaction ratings that meet company standards. 6. Establish productive and professional relationships with key account customers. 7. Supports initiatives that ensure products' profitability. 8. Continuously review industry trends and client feedback to anticipate future-market needs.9. Other duties may be assigned.
  • Product AdvisorFull Time

    SiliconExpert Technologies (An ARROW Company)

    Jun 2014 - Mar 2016 -1 yr, 9 months

    Egypt , Cairo

    • Job Details:• Provide customer assistance and technical issues resolution. • Continual product development and enhancement to emulate consumer needs. • Develop SiliconExpert's tools from a software perspective through customers’ feedback, sales team and other parties in the company. • Support the launch of the new version of SiliconExpert and migrate a majority of customers to it. • Work closely with sales and other teams to refine product messaging. • Maintains high customer satisfaction ratings that meet company standards. • Participate in Cross-functional teams to execute product development plans. • Conduct periodic Product analysis and
  • Education

    • MBA in Marketing

      ESLSCA Business School

      Jan 2016 - Jan 2018 - 2 yr

    • College Diploma in Marketing

      ESLSCA Business School

      Jan 2016 - Jan 2017 - 1 Year

    • B.Sc. degree in Mechanical Engineering in mechanical

      Higher Technological Institute - 10th of Ramadan City

      Jan 2005 - Jan 2011 - 6 yr

    • High School - Thanaweya Amma

      Cleopatra Language school

      Jan 2005 

    Achievements

    1. Developing New Software products. 2. Customer retention programs. 3. Up-selling activities. 4. re-branding mini-projects. 5. Continual SW enhancements.

    Skills

    • Salesforce
    • Customer Satisfaction
    • Business Development
    • Zendesk
    • Atlassian JIRA
    • Product Development
    • Management
    • Marketing

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Advanced
    • German

      Beginner

    Training & Certifications

    • Worldwide code of Business Conduct & Ethics

      Arrow·2014
    • IELTS :International English Language Testing System

      IDP Center·2013
    • Internatioanl English Language Testing System ( IELTS )

      IDP ·2013
    • English language courses

      bright minds center·2013
    • Specialized group of machine manufacturing Technology.

      budapest for applied science·2007
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