
Karim Tarek Soliman
Passionate about Business- products development and customer retention.
Heliopolis, Cairo, EgyptWork Experience
Business Solutions ManagerFull Time
SiliconExpert Technologies
Mar 2023 - Present -2 yrs, 3 months
Egypt , Cairo
- Job Details:As a Tech Business Solutions Manager, I drive business growth by managing software projects, optimizing operations, and building strong client relationships to deliver practical solutions and long-term success.
Customer Support Team LeaderFull Time
SiliconExpert Technologies
Aug 2018 - Present -6 yrs, 10 months
Egypt , Cairo
- Job Details:1. Developing & analyzing consumers' feedback and propositions. 2. Propose creative solutions and improvements in SE products. 3. Proper guidance and developing customer support center. 4. Provide client discovery and assessment support to the Sales & Marketing team. 5. Maintains high customer satisfaction ratings that meet company standards. 6. Establish productive and professional relationships with key account customers. 7. Supports initiatives that ensure products' profitability. 8. Continuously review industry trends and client feedback to anticipate future market needs.9. Other duties may be assigned.
Product SpecialistFull Time
SiliconExpert Technologies (An ARROW Company)
Mar 2016 - Present -9 yrs, 3 months
Egypt , Cairo
- Job Details:1. Developing & analyzing consumers' feedback and propositions. 2. Propose creative solutions and improvements in SE products. 3. Proper guidance and developing the customer support center. 4. Provide client discovery and assessment support to the Sales & Marketing team. 5. Maintains high customer satisfaction ratings that meet company standards. 6. Establish productive and professional relationships with key account customers. 7. Supports initiatives that ensure products' profitability. 8. Continuously review industry trends and client feedback to anticipate future-market needs.9. Other duties may be assigned.
Product AdvisorFull Time
SiliconExpert Technologies (An ARROW Company)
Jun 2014 - Mar 2016 -1 yr, 9 months
Egypt , Cairo
- Job Details:• Provide customer assistance and technical issues resolution. • Continual product development and enhancement to emulate consumer needs. • Develop SiliconExpert's tools from a software perspective through customers’ feedback, sales team and other parties in the company. • Support the launch of the new version of SiliconExpert and migrate a majority of customers to it. • Work closely with sales and other teams to refine product messaging. • Maintains high customer satisfaction ratings that meet company standards. • Participate in Cross-functional teams to execute product development plans. • Conduct periodic Product analysis and
Education
MBA in Marketing
ESLSCA Business SchoolJan 2016 - Jan 2018 - 2 yr
College Diploma in Marketing
ESLSCA Business SchoolJan 2016 - Jan 2017 - 1 Year
B.Sc. degree in Mechanical Engineering in mechanical
Higher Technological Institute - 10th of Ramadan CityJan 2005 - Jan 2011 - 6 yr
High School - Thanaweya Amma
Cleopatra Language schoolJan 2005
Achievements
1. Developing New Software products. 2. Customer retention programs. 3. Up-selling activities. 4. re-branding mini-projects. 5. Continual SW enhancements.
Skills
Languages
English
FluentArabic
FluentFrench
AdvancedGerman
Beginner
Training & Certifications
Worldwide code of Business Conduct & Ethics
Arrow·2014IELTS :International English Language Testing System
IDP Center·2013Internatioanl English Language Testing System ( IELTS )
IDP ·2013English language courses
bright minds center·2013Specialized group of machine manufacturing Technology.
budapest for applied science·2007