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Karim Samir AbdelAzim

Branch Manager

Cairo, Egypt

Work Experience

  • Development and planningFull Time

    EIF Training and Consulting

    Dec 2016 - Present -8 yrs, 6 months

    Egypt , Giza

    • Job Details:Ensuring everyone is fully trained up and can do their job effectively, training and development managers help employees learn new skills and develop existing ones. As well as helping to design and develop the schemes, they also work with the employers to establish the company’s needs. This helps to co-ordinate the courses and ensures it works for the organization’s present and future needs. There’s a lot of multi-tasking and organizing to do in this job, and your work-day could involve:  Drawing up a training plan  Managing budgets  Producing materials needed for training Working with training providers to develop suitable content for the courses Deliver training And the work doesn’t stop once the employees have finished their training as you’ll also have to evaluate how successful it’s been for both individual employees and the overall company. This involves conducting regular staff appraisals and reviews to keep an eye on their progress and ensuring other opportunities are available for ongoing development.
  • Assistant Area ManagerFull Time

    Change Business Training

    Nov 2015 - Dec 2016 -1 yr, 1 month

    Egypt , Giza

    • Job Details:• Do all the previous position’s responsibility in five branches • Write reports on the staff and instructors • Train new employees
  • Branch SupervisorFull Time

    Change Business Training

    Jan 2014 - Nov 2015 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:• Supervise the office of a busy training center including all accounts and administration • Responsible for team of Customer Service agents and Coordinator • Work on profit maximization and refund reduction • Deal well with initial request and resolve customers' needs and problems • Offer appropriate solutions and alternatives to customers • Manage the balance of benefits for the customer and the business • Correctly and efficiently follow business policies and processes
  • CoordinatorFull Time

    Change Business Training

    Sep 2013 - Jan 2014 -4 months

    Egypt , Cairo

    • Job Details:• Linked between the Management and the Customer Service team • Supervised a team of Customer Service agents. • Responsible for training the Customer Service agents. • Handled problems and reported to the Management • Scheduled the training sessions • Managed the part-time trainers' hours • Did presentations in events at Cairo University, Nile University, Ain Shams University and Misr Library
  • Education

    • BSc in Faculty of Commerce, Business Administration Department

      Madina Academy

      Jan 2008 - Jan 2011 - 3 yr

    • High School - Thanaweya Amma

      Ahmed Lotfy El sayed

      Jan 2007 

    Skills

    • Management
    • Customer Service
    • Communication
    • Leadership
    • Problem Solving
    • Presentation Skills
    • Marketing
    • Sales
    • Decision Making
    • HR

    Training & Certifications

    • Human Resource

      Bright Minds Center ·2014
    • Leadership and Management

      Change Business Training·2014
    • Communication Skills and Customer Service

      Change Business Training·2013
    • Soft Skills Course

      Bright Minds Centre·2013
    • HR

      Bright Minds Centre·2013
    • ICDL

      Bright Minds Center·2012
    • Marketing and Sales

      Bright Minds Centre·2012
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