Basic Info

Karim AbdelAzim

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Branch Supervisor at Change Business Training

Experience Details

Branch Supervisor

Customer Service/Support, Operations/Management, Administration

Manager

• Supervise the office of a busy training center including all accounts and administration
• Responsible for team of Customer Service agents and Coordinator
• Work on profit maximization and refund reduction
• Deal well with initial request and resolve customers' needs and problems
• Offer appropriate solutions and alternatives to customers
• Manage the balance of benefits for the customer and the business
• Correctly and efficiently follow business policies and processes


Company Details

Change Business Training (multinational)

Cairo, Egypt

51- 100 employees

Education, Business Services - Other, Higher Education

http://changebs.co.uk/

Jan 2014 to present (2 years 11 months)
Coordinator at Change Business Training

Experience Details

Coordinator

Customer Service/Support, Operations/Management, Administration

Experienced (Non-Manager)

• Linked between the Management and the Customer Service team
• Supervised a team of Customer Service agents.
• Responsible for training the Customer Service agents.
• Handled problems and reported to the Management
• Scheduled the training sessions
• Managed the part-time trainers' hours
• Did presentations in events at Cairo University, Nile University, Ain Shams University and Misr Library


Company Details

Change Business Training (multinational)

Cairo, Egypt

51-100 employees

Education

http://changebs.co.uk/

Sep 2013 to Jan 2014 (4 months)
Customer Service Agent at Cairo International Airport- Saudi Arabia Airlines

Experience Details

Customer Service Agent

Business Development, Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

• Provided an accurate response to customers whenever needed
• Dealt and handled clients’ problems and ensured the quality of the service
• Handled all the paper work related to customers' entrance to the airport in line with airport regulations


Company Details

Cairo International Airport- Saudi Arabia Airlines (multinational)

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

N/A

Sep 2013 to Nov 2013 (2 months)
Customer Service Advisor, Receptionist at Bright Minds Centre

Experience Details

Customer Service Advisor, Receptionist

Customer Service/Support, Administration, Marketing/PR/Advertising

Entry Level

• Handled all customer inquiries within organization policy and procedures
• Provided accurate, complete, concise and relevant information to customers
• Followed up the customers to ensure customers’ satisfaction
• Appropriately handled objections


Company Details

Bright Minds Centre

Cairo, Egypt

51-100 employees

Education

N/A

Jan 2011 to Sep 2013 (2 years 8 months)

Education

BSc in Faculty of Commerce, Business Administration Department

Education Details

BSc

Faculty of Commerce, Business Administration Department

Al Madina Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Al Madina Academy
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Lotfy El sayed

Egypt

2007

C / Good / 65 - 75%

N/A

Ahmed Lotfy El sayed
2007

Certifications

ICDL
Sep 2012

Certificate details

ICDL

Sep 2012

87 out of 100

N/A

N/A

Bright Minds Center

Covered in detail:
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Internet, Windows, I.T.

HR
Mar 2013

Certificate details

HR

Mar 2013

N/A

N/A

N/A

Bright Minds Centre

N/A

Training and Courses

Training/Course Details

Marketing and Sales

Jun 2012

Bright Minds Centre

Covered the following fundemental;s of marketinmg, strategic marketing, product and branding startegey, personal selling and sales and 4 Ps in marketing

Training/Course Details

Soft Skills Course

Apr 2013

Bright Minds Centre

Covered the following: communication skills, problem solving, decision making, team building, adopting positive thinking, and supervisor skills.

Training/Course Details

Communication Skills and Customer Service

Nov 2013

Change Business Training

N/A

Training/Course Details

Leadership and Management

Feb 2014

Change Business Training

N/A

Training/Course Details

Human Resource

Mar 2014

Bright Minds Center

covered interview skills, recruiting and training employees, creating appraisal forms,and labor law..

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAirlinesAviationBranch SupervisorBusinessBusiness Services - OtherCairo International Airport- Saudi Arabia AirlinesChange Business TrainingCommunication SkillsCommunication Skills And Customer ServiceCoordinatorCustomer ServiceCustomer Service Advisor, ReceptionistCustomer Service AgentDecision MakingEducationFaculty Of Commerce, Business Administration DepartmentHRHigher EducationHuman ResourceICDLLeadershipLeadership And ManagementManagementMarketingMarketing And SalesPresentation SkillsProblem SolvingSalesSoft Skills CourseSupportTourismTravel

Self-assesed Skills

Fields of Expertise

Management

Management

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

Leadership

Leadership

: Advanced

: Extreme - I love it!

:

1-3 years

Problem Solving

Problem Solving

: Advanced

: High

:

3-5 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

3-5 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Intermediate

: High

:

3-5 years

Decision Making

Decision Making

: Intermediate

: High

:

3-5 years

HR

HR

: Intermediate

: High

:

1-3 years

Online Presence

https://www.facebook.com/kkataketio

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