
Karim Samir AbdelAzim
Branch Manager
Cairo, EgyptWork Experience
Development and planningFull Time
EIF Training and Consulting
Dec 2016 - Present -8 yrs, 6 months
Egypt , Giza
- Job Details:Ensuring everyone is fully trained up and can do their job effectively, training and development managers help employees learn new skills and develop existing ones. As well as helping to design and develop the schemes, they also work with the employers to establish the company’s needs. This helps to co-ordinate the courses and ensures it works for the organization’s present and future needs. There’s a lot of multi-tasking and organizing to do in this job, and your work-day could involve: Drawing up a training plan Managing budgets Producing materials needed for training Working with training providers to develop suitable content for the courses Deliver training And the work doesn’t stop once the employees have finished their training as you’ll also have to evaluate how successful it’s been for both individual employees and the overall company. This involves conducting regular staff appraisals and reviews to keep an eye on their progress and ensuring other opportunities are available for ongoing development.
Assistant Area ManagerFull Time
Change Business Training
Nov 2015 - Dec 2016 -1 yr, 1 month
Egypt , Giza
- Job Details:• Do all the previous position’s responsibility in five branches • Write reports on the staff and instructors • Train new employees
Branch SupervisorFull Time
Change Business Training
Jan 2014 - Nov 2015 -1 yr, 10 months
Egypt , Cairo
- Job Details:• Supervise the office of a busy training center including all accounts and administration • Responsible for team of Customer Service agents and Coordinator • Work on profit maximization and refund reduction • Deal well with initial request and resolve customers' needs and problems • Offer appropriate solutions and alternatives to customers • Manage the balance of benefits for the customer and the business • Correctly and efficiently follow business policies and processes
CoordinatorFull Time
Change Business Training
Sep 2013 - Jan 2014 -4 months
Egypt , Cairo
- Job Details:• Linked between the Management and the Customer Service team • Supervised a team of Customer Service agents. • Responsible for training the Customer Service agents. • Handled problems and reported to the Management • Scheduled the training sessions • Managed the part-time trainers' hours • Did presentations in events at Cairo University, Nile University, Ain Shams University and Misr Library
Education
BSc in Faculty of Commerce, Business Administration Department
Madina AcademyJan 2008 - Jan 2011 - 3 yr
High School - Thanaweya Amma
Ahmed Lotfy El sayedJan 2007
Skills
Training & Certifications
Human Resource
Bright Minds Center ·2014Leadership and Management
Change Business Training·2014Communication Skills and Customer Service
Change Business Training·2013Soft Skills Course
Bright Minds Centre·2013HR
Bright Minds Centre·2013ICDL
Bright Minds Center·2012Marketing and Sales
Bright Minds Centre·2012