profile-img

Kareem Salah Mohamed

Technical Support SuperSupervisor

Maadi, Cairo, Egypt

Work Experience

  • Technical support supervisorFull Time

    Premium Card

    May 2019 - Present -6 yrs, 1 month

    Egypt , Cairo

    • Job Details:-Installing and configuring computer hardware, software, systems, networks, printers and scanners -Monitoring and maintaining computer systems and networks -Responding in a timely manner to service issues and requests -Providing technical support across the company (this may be in person or over the phone) -Setting up accounts for new users -Repairing and replacing equipment as necessary -Testing new technology -Possibly training more junior staff members - maintain the connection between Egyptian branch and HQ - handling mail server and firewall system -manage backups for all company data -installing new technologies and test it with company environment
  • Senior It EngineerFull Time

    OPPO Egypt

    Apr 2018 - Mar 2019 -11 months

    Egypt , Cairo

    • Job Details:-Installing and configuring computer hardware, software, systems, networks, printers and scanners -Monitoring and maintaining computer systems and networks -Responding in a timely manner to service issues and requests -Providing technical support across the company (this may be in person or over the phone) -Setting up accounts for new users -Repairing and replacing equipment as necessary -Testing new technology -Possibly training more junior staff members - maintain the connection between Egyptian branch and HQ in china - handling mail server and firewall system
  • technical support engnierFull Time

    compue me

    Mar 2017 - Mar 2018 -1 yr

    Egypt , Cairo

    • Job Details:provide the technical support for employees and customers
  • it help deskFull Time

    Delta Food

    Nov 2016 - Dec 2018 -2 yrs, 1 month

    Egypt , Giza

    • Job Details:support all the employees technology needs
  • Education

    • ba in computers and information

      Helwan University

      Jan 2012 - Jan 2016 - 4 yr

    • High School - Thanaweya Amma

      Ahd el gded language school

      Jan 2012 

    Achievements

    i have achievements at my work which is i joined comupe me as an engineer at march 2016 after only 6 months i became a supervisor which was the first time to be done in the company

    Skills

    • Microsoft Windows
    • Microsoft Office
    • Social Media
    • Information Technology (IT)
    • Content Creation
    • Customer Care
    • customer services
    • MCSE
    • CCNA
    • Social Media
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • mcse

      IT Academy ·2015
    • CCNA

      IT Academy ·2015
    Share this Profile