
Kareem Salah Mohamed
Technical Support SuperSupervisor
Maadi, Cairo, EgyptWork Experience
Technical support supervisorFull Time
- Job Details:-Installing and configuring computer hardware, software, systems, networks, printers and scanners -Monitoring and maintaining computer systems and networks -Responding in a timely manner to service issues and requests -Providing technical support across the company (this may be in person or over the phone) -Setting up accounts for new users -Repairing and replacing equipment as necessary -Testing new technology -Possibly training more junior staff members - maintain the connection between Egyptian branch and HQ - handling mail server and firewall system -manage backups for all company data -installing new technologies and test it with company environment
Senior It EngineerFull Time
OPPO Egypt
Apr 2018 - Mar 2019 -11 months
Egypt , Cairo
- Job Details:-Installing and configuring computer hardware, software, systems, networks, printers and scanners -Monitoring and maintaining computer systems and networks -Responding in a timely manner to service issues and requests -Providing technical support across the company (this may be in person or over the phone) -Setting up accounts for new users -Repairing and replacing equipment as necessary -Testing new technology -Possibly training more junior staff members - maintain the connection between Egyptian branch and HQ in china - handling mail server and firewall system
technical support engnierFull Time
compue me
Mar 2017 - Mar 2018 -1 yr
Egypt , Cairo
- Job Details:provide the technical support for employees and customers
it help deskFull Time
- Job Details:support all the employees technology needs
Education
ba in computers and information
Helwan UniversityJan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Ahd el gded language schoolJan 2012
Achievements
i have achievements at my work which is i joined comupe me as an engineer at march 2016 after only 6 months i became a supervisor which was the first time to be done in the company
Skills
- Microsoft Windows
- Microsoft Office
- Social Media
- Information Technology (IT)
- Content Creation
- Customer Care
- customer services
- MCSE
- CCNA
- Social Media
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Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
mcse
IT Academy ·2015CCNA
IT Academy ·2015