Basic Info

Karim Ismail

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Relationship Executive at QNB (Qatar National Bank)

Experience Details

Relationship Executive

Customer Service/Support

Entry Level

Serve as a primary point of contact for customers. Handle a portfolio of assigned customers and is responsible for maintaining the individualized relationship with the customers to meet their needs through offering the different bank's product, services and packages in order to maintain optimum customer satisfaction. Accomplish the assigned commercial targets with the purpose of boosting the bank's profitability.


Company Details

QNB (Qatar National Bank) (multinational)

Cairo, Egypt

More than 1000 employees

Banking

qnbalahli.com

Mar 2016 to present (1 year 5 months)
Customer Advisor at Vodafone International Services

Experience Details

Customer Advisor

Customer Service/Support

Entry Level

Technical Support for post paid customers


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2015 to Dec 2015 (2 months)
Ticketing Trainee (intern) at Tournee Travel

Experience Details

Ticketing Trainee (intern)

Tourism/Travel

Student

Trained on using the amadeus ticketing system for reservations.


Company Details

Tournee Travel

Giza, Egypt

1-10 employees

Travel and Tourism

www.tourneetravel.com/

Feb 2014 to Mar 2014 (1 month)
Technical Support (intern) at Qatar National Bank

Experience Details

Technical Support (intern)

IT/Software Development

Student

Technical Support


Company Details

Qatar National Bank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.qnbalahli.com/

Jul 2013 to Aug 2013 (1 month)

Education

Bachelor of Science Degree in Operations Research & Decision Support

Education Details

Bachelor of Science Degree

Operations Research & Decision Support

Faculty of Computers and Information, Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Computers and Information, Cairo University
2011 - 2015
High School - IGCSE

High School Details

IGCSE

Manor House School

Egypt

2011

B / Very Good / 75 - 85%

N/A

Manor House School
2011

Training and Courses

Training/Course Details

Financial Analysis

Mar 2014

M3rifa Training Center

Introduction to financial analysis

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBankingBusiness-orientedCustomer AdvisorCustomer ServiceEnglishFinancial AnalysisFoodFootballHandles StressHard WorkerITMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesOperations Research & Decision SupportOrganizerPing PongQNB (Qatar National Bank)Qatar National BankRelationship ExecutiveSoftware DevelopmentSquashSupportTeam PlayerTechnical SupportTechnologyTelecommunicationsTennisTicketing TraineeTourismTravelTravel And TourismVodafone International Services

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Financial Analysis

Financial Analysis

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Organizer, Handles Stress, Team Player

Online Presence

https://www.facebook.com/isma3il93https://twitter.com/KarimIsma3il

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