Karim Ayman Hassan

Back office agent at Banque du Caire

Nasr City, Cairo, Egypt

Banque du Caire

Oct 2019 - Present -5 yrs, 8 months

Egypt , Cairo

Fekra House

Jul 2019 - Oct 2019 -3 months

Egypt , Cairo

Orange Egypt

Apr 2015 - Jul 2019 -4 yrs, 3 months

Egypt , Cairo

Job Details:Strengths and achievements: Keeping up to date with the latest in mobile phone technology Cash handling Maintaining positive business relationships to ensure future sales Continuously improve through feedback "Go the extra mile" to drive sales Ensure high levels of customer satisfaction through excellent sales service Availability to work flexible shifts Reporting to other department to maintain better sales. Recommended merchandise to customers based on needs and preferences. Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.

Orange Egypt (Outsourced)

Mar 2012 - Mar 2015 -3 yrs

Egypt , Cairo

Job Details:Act as Team leader, for +6 months and one of the responsible for 30 agent rotational by providing statistical and performance feedback and coaching on a regular basis to each team member Created and develop a search engine(IntraSearch) to reduce the handling time and enhance better customer experience with less time in waiting Assist on new agents for better quality on floor on time Do many training technical and informative for new products scheduling the time of agent for one month with organize the best value for their transportation support for 6 months VIP customers and money transfer project taking tasks for calls quality and complain handling support. Implemented and developed customer service training processes.

“The Secret Of Success” “Professinal Teacher” “Power of Potential Energy & Discovery Skills”