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karim ali abdulbaky

Infrastructure support engineer at ITWORX

Obour City, Cairo, Egypt

Work Experience

  • Infrastructure support engineer Full Time

    ITWORX

    Dec 2015 - Present -9 yrs, 6 months

    Egypt , Cairo

    • Job Details:- Administers and maintains a Windows-based server network, with a combination of physical and Hyper-V virtual servers. -Installs, configures, troubleshoots, and maintains Sharepoint 2010 , 2013 , and 2016 - Installs, configures, troubleshoots, and maintains server-based applications running on the network including Exchange 2010 and 2013, SQL Server 2005, 2008, and 2012, and Microsoft IIS; and Active Directory Services 2008 and 2012. - Hands-on design and implementation of Exchange Online, Skype for Business,Azure Active Directory, and Active Directory Federation Services (ADFS) - Design and implement complex hybrid migrations to Exchange Online (Office 365) from environments that contain multiple Active Directory Forest environments and multiple Exchange organizations. - Problem solving and documentation of current and new servers in both physical and virtual environments. - Drive to develop Infrastructure Practice and approach to customer delivery.
  • IT Specialist Full Time

    Orchidia pharmaceuticals industries

    Sep 2014 - Dec 2015 -1 yr, 3 months

    Egypt , Cairo

    • Job Details:• Support end-users with IT-related problems in a responsive and service oriented manner. • Setup, management, and maintenance of IT-related equipment. • Monitor backup jobs and ensure high level of completion success rate. • Manage time and projects effectively. • Help put processes in place to maintain a stable network environment. • Training staff with IT related equipment. • Assist the IT director with project work to grow the technology infrastructure of the organization. • Assist with the troubleshooting, installation, and implementation of systems. • Ensure data integrity with regard to our fixed asset inventories. • Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies. • Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing. • Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily. • Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
  • Technical support engineer Full Time

    Telecom Egypt (Sprint Egypt)

    Dec 2013 - Sep 2014 -9 months

    Egypt , Cairo

    • Job Details:• Troubleshoot and track technical issues to Provide Customer Service resulting in high customer satisfaction scores. • Handling and resolving all customer requests, inquiries, questions, and complaints. • Meeting service level in handling all transactions measured through productivity reports. • Accuracy in handling all assigned tasks
  • Education

    • BSc in Computer Science

      Higher Technological Institute - 10th of Ramadan City

      Jan 2009 - Jan 2014 - 5 yr

    • High School - Thanaweya Amma

      Minuf Secondary School

      Jan 2007 

    Skills

    • System Administration
    • Sharepoint
    • Office 365
    • Hyper-V
    • Infrastructure
    • Symantec AV
    • Active Directory
    • Networking
    • Microsoft SQL Server
    • Cyberoam

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • MCSE: Cloud Platform and Infrastructure

      Microsoft·2016
    • Microsoft Certified Solution Expert - Server Infrastructure

      2014
    • Microsoft Certified Solution Associate - Windows Server 2012

      2014
    • cisco certified network associate

      Cisco ·2014
    • MCITP ( Microsoft Certified IT Professional )

      NEN·2013
    • IT help Disk

      Orchediapharm ( Obour City )·2012
    • ICDL

      Higher Technological Institute ·2010
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