
karim ali abdulbaky
Infrastructure support engineer at ITWORX
Obour City, Cairo, EgyptWork Experience
Infrastructure support engineer Full Time
ITWORX
Dec 2015 - Present -9 yrs, 6 months
Egypt , Cairo
- Job Details:- Administers and maintains a Windows-based server network, with a combination of physical and Hyper-V virtual servers. -Installs, configures, troubleshoots, and maintains Sharepoint 2010 , 2013 , and 2016 - Installs, configures, troubleshoots, and maintains server-based applications running on the network including Exchange 2010 and 2013, SQL Server 2005, 2008, and 2012, and Microsoft IIS; and Active Directory Services 2008 and 2012. - Hands-on design and implementation of Exchange Online, Skype for Business,Azure Active Directory, and Active Directory Federation Services (ADFS) - Design and implement complex hybrid migrations to Exchange Online (Office 365) from environments that contain multiple Active Directory Forest environments and multiple Exchange organizations. - Problem solving and documentation of current and new servers in both physical and virtual environments. - Drive to develop Infrastructure Practice and approach to customer delivery.
IT Specialist Full Time
Orchidia pharmaceuticals industries
Sep 2014 - Dec 2015 -1 yr, 3 months
Egypt , Cairo
- Job Details:• Support end-users with IT-related problems in a responsive and service oriented manner. • Setup, management, and maintenance of IT-related equipment. • Monitor backup jobs and ensure high level of completion success rate. • Manage time and projects effectively. • Help put processes in place to maintain a stable network environment. • Training staff with IT related equipment. • Assist the IT director with project work to grow the technology infrastructure of the organization. • Assist with the troubleshooting, installation, and implementation of systems. • Ensure data integrity with regard to our fixed asset inventories. • Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies. • Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing. • Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily. • Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
Technical support engineer Full Time
- Job Details:• Troubleshoot and track technical issues to Provide Customer Service resulting in high customer satisfaction scores. • Handling and resolving all customer requests, inquiries, questions, and complaints. • Meeting service level in handling all transactions measured through productivity reports. • Accuracy in handling all assigned tasks
Education
BSc in Computer Science
Higher Technological Institute - 10th of Ramadan CityJan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
Minuf Secondary SchoolJan 2007
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
MCSE: Cloud Platform and Infrastructure
Microsoft·2016Microsoft Certified Solution Expert - Server Infrastructure
2014Microsoft Certified Solution Associate - Windows Server 2012
2014cisco certified network associate
Cisco ·2014MCITP ( Microsoft Certified IT Professional )
NEN·2013IT help Disk
Orchediapharm ( Obour City )·2012ICDL
Higher Technological Institute ·2010