Karim Abd El-Latif

Project ManagerFreelance / Project

• Job Details:• Learned ClickUp from scratch and became an expert using it. • Completely remodeled the workflow on ClickUp (project management system). • Identified pain points in the workflow, and resolved the core issue(s). • Created a format for task creation to improve the unification of task names. • Automated parts of the workflow where possible for efficiency purposes.

Operations Team LeaderFull Time

• Job Details:Responsibilities: • Conducting onboarding meetings with new doctors joining the company. • Handling complaints from doctors and patients. • Training juniors and seniors to improve their technical knowledge or reduce knowledge gaps. • Interviewing candidates to decide new hires. • Monitoring workload of individuals to take steps to reduce it in case of an overload. • Discussing new company processes with the team and monitoring the implementation. • Discussing KPIs with the team.

Senior Personal Assistant and Invoicing SpecialistFull Time

• Job Details:Same responsibilities as a junior in addition to: • Investigating complaints when they occur. • Acting as a team leader when the team leader is not available. • Assisting the team leader with the KPIs. • Acting as a mentor to newcomers alongside the team leader.