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Karim Sherif

Human Capital Supervisor at Etisal International

Zaher, Cairo, Egypt

Work Experience

  • Human Capital SupervisorFull Time

    Etisal International

    Nov 2021 - Present -3 yrs, 8 months

    Egypt , Cairo

    • Job Details:Partnered with senior executives to develop and implement HR strategies aligned with business objectives. Conducted HR audits and assessments to identify areas for improvement. Designed and implemented talent management programs to attract, develop, and retain top talent. Developed and delivered organizational development programs to enhance employee engagement, productivity, and performance. Provided expert advice and guidance on a wide range of HR topics, including compensation and benefits, performance management, and employee relations.

  • TeamleaderFull Time

    Xceed

    Feb 2021 - Nov 2021 -9 months

    Egypt , Cairo

    • Job Details:E-commerce Lead and manage a team of employees to achieve departmental goals. This includes setting clear expectations, providing regular feedback, and recognizing and rewarding accomplishments. Handle team inquiries and provide support to team members. This includes answering questions, resolving issues, and providing guidance. Handle escalation calls and customer requests via tickets. This includes working with customers to resolve their issues and ensuring their satisfaction. Assist and coach team members on a daily basis. This includes providing training, mentorship, and feedback. Monitor team performance and identify areas for improvement. This includes tracking metrics, conducting performance reviews, and developing training plans. Promote a positive and collaborative work environment. This includes fostering teamwork, resolving conflicts, and building a sense of community.

  • Section HeadFull Time

    Abu auf

    Jan 2019 - Jan 2020 -1 yr

    Egypt , Cairo

    • Job Details:Led and managed a team of 20 customer service representatives to ensure the efficient and effective handling of customer inquiries, complaints, and orders. Implemented and enforced customer service standards and procedures to ensure consistent and high-quality service delivery. Developed and delivered training programs to new and existing customer service representatives to enhance their skills and knowledge. Provided ongoing coaching and mentoring to team members to improve their performance and career development. Monitored and analyzed call center metrics to identify areas for improvement and implement corrective actions.

    • Etisal International

    • Organizational Development SupervisorFull Time

      Jan 2015 - Dec 2018 -3 yrs, 11 months

      Egypt , Cairo

      • Job Details:Conducted organizational assessments to identify areas for improvement and develop strategic plans to address them. Led and facilitated change management initiatives to ensure smooth transitions and minimize disruption. Developed and implemented employee engagement programs to enhance morale, productivity, and retention. Designed and delivered leadership development training programs to empower employees to reach their full potential. Analyzed and reported on organizational data to track progress and measure the effectiveness of OD initiatives.

    • TrainerFull Time

      Jan 2014 - Dec 2015 -1 yr, 11 months

      Egypt , Cairo

      • Job Details:Developed and delivered a variety of training programs for employees at all levels, including new hire training, product training, and sales training. Created and maintained comprehensive training materials, including handbooks, presentations, and online modules. Conducted needs assessments to identify training gaps and develop targeted training programs. Evaluated the effectiveness of training programs and made recommendations for improvement. Provided ongoing coaching and mentoring to employees.

    • TeamleaderFull Time

      Apr 2010 - Dec 2013 -3 yrs, 8 months

      Egypt , Cairo

      • Job Details:Telecommunications company in egypt and KSA Lead and manage a team of employees to achieve departmental goals. This includes setting clear expectations, providing regular feedback, and recognizing and rewarding accomplishments. Handle team inquiries and provide support to team members. This includes answering questions, resolving issues, and providing guidance. Handle escalation calls and customer requests via tickets. This includes working with customers to resolve their issues and ensuring their satisfaction. Assist and coach team members on a daily basis. This includes providing training, mentorship, and feedback. Monitor team performance and identify areas for improvement. This includes tracking metrics, conducting performance reviews, and developing training plans. Promote a positive and collaborative work environment. This includes fostering teamwork, resolving conflicts, and building a sense of community.

    Education

    • BA in Arts

      Cairo University (CU)

      Jan 2011 - Jan 2017 - 6 yr

    Skills

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • The Middle Management Track

      8 Gates·2014

    • Train the Trainer (TOT)

      Cairo University ·2014

    • Customer Service Certified

      International Customer Service Association Rockhurst University Continuing Education Center, Inc·2008
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