karim hussein ahmed

Back-office SpecialistFull Time

• Job Details:Handling complaints Mail and chat handling Follow up drivers behaviour complaints Customer experience follow up

Customer Account ManagerFull Time

• Job Details:Mail , chat handling account manager website designing and customer guidance with best templates for sales

Senior Compliance SpecialistFull Time

• Job Details:◦ Making the onboarding call to follow up with the restaurant. ◦ Analyze the list of underperforming restaurants according to KPI’s. ◦ Conduct coaching calls to restaurant’s managers and provides solutions to enhance their KPIs. ◦ Tracking the performance history and following up on the restaurant performance in the future. ◦ Document the outcome and the analysis feedback. ◦ Escalate and take action whenever needed. ◦ Report the daily outcome to the direct manager ◦ Manual assignment of deliveries to riders. ◦ Monitoring the systems and interfering where needed ◦ . Proactive resolution of potential issues. ◦ Assist the team leader in some of his tasks, such as organizing work times and the weekly operating schedule