Basic Info

Karim elfeky

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Financial accountant at Trust for supplies and trading

Experience Details

Financial accountant

Accounting/Finance

Entry Level

-working on Posting and processing journal entries to ensure all business transactions are recorded.
-Verifying, allocating, posting and reconciling accounts payable and receivable.
-Assisting with reviewing of expenses and payroll records.
-Preparing and submit weekly/monthly reports.
-handling the treasury.


Company Details

Trust for supplies and trading

Cairo, Egypt

11-50 employees

Food Services/Restaurants/Catering

N/A

Oct 2016 to present (1 year 3 months)
International customer service agent at Teleperformance

Experience Details

International customer service agent

Customer Service/Support

Experienced (Non-Manager)

-Using available resources efficiently to assess the UAE customer’s issue and recommending valid solutions.
-Escalating unresolved issues to the appropriate Program Manager or supervisor.
-Recording details of each customer interaction and any actions taken.
-Maintaining adequate knowledge of all internal software and systems.
-presenting good image of DU company to UAE customers.


Company Details

Teleperformance

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.teleperformance.com/

Apr 2016 to Sep 2016 (5 months)
Customer service at Vodafone uk

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

-Acting as a front-line interface with customers of Vodafone UK Customers.
-responding to UK customers over the phone and resolving their inquiries.
-facilitating and providing a Vodafone global customer service standard.
-resolving calls efficiently and effectively.
-Communicating positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
-Meeting service level in handling all transactions measured through productivity reports.
-Maintain professional work relationships with colleagues, supervisor and manager.


Company Details

Vodafone uk (multinational)

Giza, Egypt

More than 1000 employees

Information Technology Services

www.vodafone.co.uk

Aug 2015 to Mar 2016 (7 months)

Education

BS in accounting

Education Details

BS

accounting

Sadat City University, Egypt

B / Very Good / 75 - 85%

accounting, management, insurance and economics

faculty of commerce english section

Sadat City University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nasser Secondary School

Egypt

2010

A / Excellent / 85 -100%

N/A

Nasser Secondary School
2010

Training and Courses

Training/Course Details

marketing

Aug 2015

egyptian society for human resource development

intilaaqah course in marketing, managing small projects and feasibilty studies. I had this course for 5 days. sponsored by British council, shell company.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And FinanaceAdherenceArabicCateringConsumer ServicesCustomer ServiceDisciplineEnglishFinanceFinancial AccountantFood ServicesHard WorkerInformation Technology ServicesInsuranceInternational Customer Service AgentLearning EnglishMarketingMicrosoft OfficeOrganizerPeach Tree Accounting SystemPersistentPlannerReadingRestaurantsSocialSupportSurfing The InternetVodafone UkWatching Documentary Movies

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

surfing the internet

surfing the internet

: Advanced

: High

:

1-3 years

peach tree accounting system

peach tree accounting system

: Advanced

: High

:

1-3 years

microsoft office

microsoft office

: Advanced

: Medium

:

1-3 years

Fields of Expertise

Accounting and finanace

Accounting and finanace

: Advanced

: Extreme - I love it!

:

1-3 years

learning English

learning English

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Organizer, Persistent, Social

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