karim samir yassin
Senior Software Support & Implementation Engineer at Positive side horizons
Cairo, EgyptWork Experience
Senior Software Support & Implementation EngineerFull Time
Positive side horizons
Jun 2023 - Present -2 yrs
Egypt , Cairo
Infor m3 Application supportFull Time
- Job Details:-Support users remotely to solve issues. - Resolve software issues that do not involve coding. - Testing the users requests and writing test cases on Jira. - Assess issues and provide solutions for problems that cannot be handled by level 1 and/or escalate to L3 (Technical developers). - Maintain timely log on ticketing system. - Monitor and solve integration issues. - Provide required technical support to solve majority of functional issues. - Monitor and solve integration issues on production environment. - Support more than 200 distrbutor while using TMS applications.
Senior Technical Support SpecialistFull Time
Education
Bachelor's Degree in Tourism guiding
Suez Canal University (SCU)Jan 2012
Achievements
I closed many projects in different countries. KSA: National Health Insurance Center and The Board of Grievances. UAE: Emirates Center for Strategic Studies and Research (ECSSR) and Accounting Bureau in Abu Dhabi. Qatar: Ministry of Justice and General Authority for the Care of Minor Affairs.