karim shawki salem

Team leaderFull Time

• Job Details: Team leader at the Commercial Department at Orange (Retail). Present:  Leading my team members in performing the daily operations.  Achieving sales Targets for my team members.  Developing my team members professional, communication and handling skills.  Training my team members with updated applications and information.  Maintain customer satisfaction.  Handling exceptional customers’ requests, and issues.  Maintain coordination and cooperation among team members, and between other departments. Customer Service Representative at Mobinil - Call Center. From 2012-2013:  Handling incoming calls from customers. Customer Care Representative – High Segment Call Center at Vodafone from 2011-2012:  Handling all incoming calls to the call center (888).  Providing best service to both external customer to achieve highest level of customer satisfaction. Junior Marketing Researcher, Marketing Department Mobinil. 2010-2011:  Calling the customers to survey their opinion about related products, features and services.  Updating Mobinil database with modifications upon customer’s request.