karim mohamed mustafa

Change management leadFull Time

Onsite service managerFull Time

• Job Details:• (Vodafone Global Enterprise )Onsite service manager June 2015- present • Account management duties o Maintaining fruitful relationships with existing clients through handling day-to-day requests and complaints and 360 communication level with Vodafone internal departments. o Give exceptional customer experience and Enhance the customer Excellence o Process and close monitoring clients payment, refunds and review account adjustments, resolve client discrepancies and short payments, small balance write off, delinquency notices, customer reconciliations and processing credit memos. o Enhance the process between Vodafone and the other Entity o Being a representative for the company strategy • Business Marketing Duties o Planning and overseeing new marketing initiatives throw internal analysis for the other parties \companies and helping the marketing to create customized offers o Own the projects related to the accounts as project manager access with 360 communication o Pitching products and/or services, developing quotes and proposals.

Enterprise Network complaints specialestFull Time

• Job Details:Handling the customer network complaints& compensate them when needed. o Escalate their complaints to the concerned teams and follow up with customer and the teams till the problem solved. o Create trouble shooting guide to share it to the call center agents and own the training task for all of them