karim Mohamed Ismail

Reservation Executive at Tishoury Tours

Heliopolis, Cairo, Egypt

Tishoury Tours

Apr 2023 - Present -2 yrs, 2 months

Egypt , Cairo

Job Details:Domestic tourism Reservation department (Reservation Agent) Handling Domestic Requests including accommodation, Transportation, excursion Tours. Arrange travel for business and vacation customers. Determine customers' needs and preferences, such as schedules and costs. Plan and arrange tour packages, excursions, and day trips. Tour Operator Tour leading: welcoming groups at the starting point and making sure that everyone has arrived. pointing out and explaining tourist attractions during the trip. answering questions and giving advice on language and currency. making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary.

Temo Tours

Apr 2022 - Mar 2023 -11 months

Egypt , Cairo

Job Details:Domestic tourism Reservation department (Reservation Agent) Handling Domestic Requests including accommodation, Transportation, excursion Tours. Arrange travel for business and vacation customers. Determine customers' needs and preferences, such as schedules and costs. Plan and arrange tour packages, excursions, and day trips. Tour Operator Tour leading: welcoming groups at the starting point and making sure that everyone has arrived. pointing out and explaining tourist attractions during the trip. answering questions and giving advice on language and currency. making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary.

Oct 2021 - Mar 2022 -5 months

Egypt , Cairo

Job Details:A customer service representative, or CSR, act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Providing excellent customer service by responding to inquiries, resolving issues, and addressing complaints via phone, email, or chat. Maintaining a positive and empathetic attitude towards customers at all times. Recording and maintaining accurate customer information and interactions in a customer service database or CRM system. Collaborating with other departments such as sales and product development to provide customers with accurate and up-to-date information. Identifying opportunities to upsell or cross-sell products or services to customers. Following up with customers to ensure their issues have been resolved and that they are satisfied with the outcome. Participating in ongoing training and development to maintain knowledge of the company's products and services. Maintaining a high level of professionalism and adherence to company policies and procedures. Multitasking and handling multiple customer inquiries simultaneously while maintaining quality and accuracy.

Bachelor's Degree in business administration (marketing)
Higher Technological Institute (HTI)
Jan 2020