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karim ossama hafez

Customer Service Specialist at EGBANK

Bolkly, Alexandria, Egypt

Work Experience

  • Customer Service SpecialistFull Time

    EGBANK

    Nov 2015 - Present -9 yrs, 7 months

    Egypt , Alexandria

    • TellerFull Time

      Arab bank

      Sep 2014 - Oct 2015 -1 yr, 1 month

      Egypt , Alexandria

      • sales executiveFull Time

        National Bank of Egypt

        May 2014 - Aug 2014 -3 months

        Egypt , Alexandria

        • Job Details:i am a sales executive at NBE , i sell credit cards to customers , interact and try to handle them and find out their problems .

      • sales executiveFull Time

        citi bank

        Dec 2013 - May 2014 -5 months

        Egypt , Alexandria

        • Job Details:i worked as a salesman at Citi Bank outdoor, indoor and telesales, i sell Credit cards and Loans to Customers.

        • Education

        • BCom in Accounting

          Alexandria University (ALEXU)

          Jan 2010 - Jan 2013 - 3 yr

        • High School - Thanaweya Amma

          El Pharaana Language School

          Jan 2009 

        Skills

        • Microsoft Excel
        • customer handling
        • Microsoft Word
        • Free Drawing
        • Banking
        • Sales
        • pow
        • Human Resources
        • QuickBooks
        • Accounting

        Languages

        • Arabic

          Fluent

        • English

          Fluent

        • French

          Beginner

        Training & Certifications

        • Commercial Excel

          Arab Academy For science and Technology ·2013

        • Principles of Banking System

          Central bank·2013

        • Principles of Banking System

          Central Bank·2013

        • English Conversation

          American Council Egypt·2013

        • Excel

          Egyptian Forces Training intitute·2012

        • Principles of Marketing

          Right Choice Center·2012

        • Principles of Sales

          Right Choice Center·2012
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