Kareem Mahmoud Farid

IT SpecialistFull Time

• Job Details:• Configuring and maintaining Dynamics AX administrative tasks such as (user management, configuration, deployment) • Responding in a timely manner to service issues and requests. • Help users troubleshoot issues they encounter and provide actionable tips to resolve. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Replace PCs/Laptops parts as required. • Provide support including procedural documentation and relevant reports. • Follow diagrams and written instructions to repair a fault or set up a system. • Set up new users' accounts and profiles and deal with policy issues. • Prioritize and manage many open cases at one time. • Test and evaluate new technology and current HW equipment. • Install and configure network cabling, patch panels, switches and UPS points. • Prepare reference for users by writing instructions. • Provide regular reports to your lead.

IT-SupportFull Time

• Job Details:install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment.

IT Help DeskFull Time

• Job Details:• Taking ownership of customer issues reported and seeing problems through to resolution. • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Manage network servers and technology tools. • Ensure security through access controls, backups and firewalls.