karim elnaggar

Food And Beverage ManagerFull Time

• Job Details:My Responsibility: Team Management * Train, supervise, and manage the food and beverage staff. * Set performance expectations and provide regular feedback to ensure a high standard of service. Operations Management * Oversee the day-to-day operations of the hotel's restaurants, bars, and other dining facilities. * Ensure compliance with health, safety, and hygiene regulations in food preparation and service. * Manage inventory, ordering, and stock control for food, beverages, and supplies. * Monitor and control costs to achieve budget targets. Guest Service * Maintain a guest-centric approach, ensuring exceptional customer service and guest satisfaction. * Address guest feedback and complaints in a professional and timely manner. * Monitor and analyse guest feedback from various sources, such as surveys, online reviews, and direct communication. * Identify trends and areas of concern in guest feedback and work with relevant teams to implement improvements. * Implement strategies to enhance guest satisfaction, loyalty, and engagement. Menu Planning and Development * Collaborate with kitchen chefs and culinary team to create and update menus that reflect current food trends and guest preferences. * Ensure the availability of diverse menu options to cater to different tastes and dietary requirements. Event Management * Coordinate and oversee banqueting and catering events, ensuring smooth execution and customer satisfaction. * Work with event planners and clients to customize menus and services for special events and functions. Financial Management * Prepare and manage the departmental budget, including revenue and expense forecasts. * Monitor financial performance and implement strategies to increase revenue and control costs. Marketing and Promotion * Collaborate with the marketing team to develop promotions, campaigns, and special offers to attract customers to the hotel's dining facilities. * Utilize social media and other marketing channels to enhance the hotel's food and beverage image.