Karim Bassem Omar

Amazon

• Operations SpecialistFull Time

  Jul 2024 - Present -11 months

  Egypt , Cairo

  • Job Details:Manage complex, multi-team projects to enhance seller and customer experience on the Amazon platform. Collaborate with cross-functional teams including 3P Carriers, Customer Service, Seller Support, Product, and Operations. Identify and resolve delivery and fulfillment issues for sellers, ensuring performance metrics are met. Analyze seller feedback to drive operational improvements and partner with Program Managers to implement solutions. Utilize strong analytical skills and attention to detail to monitor and improve operational performance. Proactively address and resolve seller-reported issues to enhance overall satisfaction. Communicate effectively with stakeholders to ensure alignment on project goals and execution.
• Learning SpecialistFull Time

  Sep 2023 - Jul 2024 -10 months

  Egypt , Cairo

  • Job Details:Played a pivotal role in launching the SPX5 Learning and Development initiative, offering strategic insights and operational expertise. Demonstrated leadership by proxying for the Learning Area Manager during night shifts, showcasing adaptability and effective decision-making. Actively engaged in daily meetings with leadership to optimize learning experiences, ensuring adherence to quality standards. Participated in weekly business reviews with MENA L&D leadership, driving impactful change initiatives. Supported DXB5 & SPX5 in preparing peak posters, optimizing operational readiness during peak periods. Led three virtual Day0 sessions for MENA, ensuring seamless on-boarding experiences for new hires. Recognized as Employee of the Month for diving deep and significantly reducing the site's DPM
• SDS Rcpnt/DA AssocFull Time

  Oct 2021 - Sep 2023 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. • Navigated multiple computer systems and applications and utilized search tools to find information. • Built sustainable relationships and trust with customer accounts using open and interactive communication.