karim yosry ahmed

assistant mager at Select for Communication & Information Technology

Heliopolis, Cairo, Egypt

Apr 2009 - Present -16 yrs, 2 months

Egypt , Cairo

Job Details: Assisting site affairs Director, ministry of communication and information technology. Employees Supervision. Technical examination of the tenders and bids and selection of suitable companies following official policies. Team leader. Trainer. Analytical thinking and decision making. Working on creating the Special Conditions for tenders and selection of companies according to the required criteria. Mediating the connection between different departments depending on the work required. Full filling the needs for departments employees (EX: Hosting Departments) Maintaining the buildings leased in terms of maintenance and cleanliness. Raising the efficiency of work using computerized models. Organizing monthly meeting with different company representatives to discuss current problems and find solutions

Ministry of Communications and Information Technology

Mar 2009 - Present -16 yrs, 3 months

Egypt , Giza

Job Details: Assisting site affairs Director, ministry of communication and information technology. Employees Supervision. Technical examination of the tenders and bids and selection of suitable companies following official policies. Team leader. Trainer. Analytical thinking and decision making. Working on creating the Special Conditions for tenders and selection of companies according to the required criteria. Mediating the connection between different departments depending on the work required. Full filling the needs for departments employees (EX: Hosting Departments) Maintaining the buildings leased in terms of maintenance and cleanliness. Raising the efficiency of work using computerized models. Organizing monthly meeting with different company representatives to discuss current problems and find solutions

i2 itisalat international

Dec 2007 - Apr 2009 -1 yr, 4 months

Egypt , Cairo

Job Details: Supervise and coordinate activities of workers involved in providing customer service • Plan, organize, or coordinate the goals for employee measurements. • Conduct training and development programs for new employees. • Maintains day to day staffing adjustments as needed to accommodate for training, • Perform monthly one-on-one reviews and quarterly performance evaluations • Provide coaching, feedback and disciplinary action as appropriate.

vodafone egypt

Jun 2005 - Nov 2007 -2 yrs, 5 months

Egypt , Cairo

Job Details:To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing inquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction. • Supports the Contact Center Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities. • Responsible for the everyday running of the shift and the solving of immediate customer problems. •Support platinum customer team. • solve problems with the policy of the company. • gave a training to the new comers ( the new agents) regarding the policies and how to handle the customer .

Bachelor's Degree in computer department
Higher Institute for Optics Technology
Jan 1999 - Jan 2004 - 5 yr
Bachelor's Degree in computer department
higher institute of optical technology computer department
Jan 1999 - Jan 2004 - 5 yr
High School - Thanaweya Amma
el bayan language school
Jan 1998