KA

karim ahmed

Back Office Agent at Tseppas MG

Zaher, Cairo, Egypt

Work Experience

  • Back Office AgentFull Time

    Tseppas MG

    Oct 2021 - Present -3 yrs, 8 months

    • Call Center AgentFull Time

      Tseppas MG

      Oct 2020 - Sep 2021 -11 months

      Egypt , Cairo

      • Job Details:- as a call center agent who received customer's order, request and complain to send it to back office department - as a supporter who helped supervisor in train and motivate call center representatives as answering questions, handling complaints, and providing support for clients - dealing with branches problems
    • CashierFull Time

      Pyramids Park Hotel

      Nov 2019 - Mar 2020 -4 months

      Egypt , Cairo

      • Job Details:-Managing transactions with customers using cash registers. -Inventory and collect payments either by cash or credit cards. -Issuance of receipts, refunds or change. -Keep track of budget transactions and report any discrepancies. -Follow up on exchanges and product retrievals.
    • Call Center AgentFull Time

      Vodafone Egypt

      Feb 2018 - Apr 2019 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:- Handle and solve all inquiries, requests and complaints received - Use the available tools and systems to provide the correct information to customers - Communicate with other departments all relevant customer inquiries if applicable. - Escalate problems and provides relevant feedback to the right department.
    • Education

      • Bachelor's Degree in accounting

        Future Academy

        Jan 2019 

      Skills

      • Microsoft Office
      • Presentations
      • Communication
      • Leadership Management
      • handling problems

      Languages

      • Arabic

        Fluent
      • English

        Beginner
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