KA
karim ahmed
Back Office Agent at Tseppas MG
Zaher, Cairo, EgyptWork Experience
Call Center AgentFull Time
Tseppas MG
Oct 2020 - Sep 2021 -11 months
Egypt , Cairo
- Job Details:- as a call center agent who received customer's order, request and complain to send it to back office department - as a supporter who helped supervisor in train and motivate call center representatives as answering questions, handling complaints, and providing support for clients - dealing with branches problems
CashierFull Time
Pyramids Park Hotel
Nov 2019 - Mar 2020 -4 months
Egypt , Cairo
- Job Details:-Managing transactions with customers using cash registers. -Inventory and collect payments either by cash or credit cards. -Issuance of receipts, refunds or change. -Keep track of budget transactions and report any discrepancies. -Follow up on exchanges and product retrievals.
Call Center AgentFull Time
- Job Details:- Handle and solve all inquiries, requests and complaints received - Use the available tools and systems to provide the correct information to customers - Communicate with other departments all relevant customer inquiries if applicable. - Escalate problems and provides relevant feedback to the right department.
Education
Bachelor's Degree in accounting
Future AcademyJan 2019
Languages
Arabic
FluentEnglish
Beginner