karim abdrabo

Flight attendant ( Business class )Full Time

• Job Details:- Flight Attendant rated on Boeing 777-200 and 777-300; Airbus A 330-200, A 340-300, A 340-500, A 380. - GCAA Cabin Crew License in SEP, AV MED, Security, Service. - Demonstrate emergency equipment and procedures and conduct cabin safety and checks prior departure. - Dealing with high profile passengers and make sure that requests are accommodated. - Ensuring the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures. - Working both independently and as part of a team to accomplish work tasks.

Customer service supervisorPart Time

• Job Details:- Responsible for organizing the Customer Service team’s daily workload in a fair and efficient way, to ensure that all staff are fully prepared for the working day. - Analyzing customer complaints and try to find solutions for it. - Building and maintaining relationships with key customers and members of staff. - Using feedback forms, surveys and questionnaires to find out what customers think - Carrying out supervision,coaching, training, disciplining, and reviewing all agents. - Provide expertise and/or general claims support to teams in reviewing, researching, negotiating, processing and adjusting claims - Responsible for setting and managing the customer service road map as well as for defining and designing all aspects of process implementation for the division. - Developing policies to create and maximize performance. - Identifying areas of the business where improvements can be made.

Flight attendant ( Economy class )Full Time

• Job Details:- Greeted passengers during boarding, checked tickets and advised on where to store coats and carry on items as well as assisting passengers with carry-on luggage. - Served passengers food, beverages and dispensed items for comfort and entertainment, including pillows, magazines, and headsets.