karim Hisham Emam

Sr. Onboarding&Partner success at Nowpay

Warraq, Giza, Egypt

Sep 2021 - Present -3 yrs, 9 months

Job Details:• Onboard our Partner Employee base within NowPay agreed upon SLAs. • Manage & own our customer profiles and eligibility to use NowPay services. • Own user lifecycle from sign up to approval with its corresponding KPIs. • Explain our onboarding framework to partners to help them in understanding our processes and requirements. • Organize & streamline the onboarding /offboarding process of our Partners. • Solve back-office tickets related to user onboarding lifecycle & our partner issues. • Using a problem solving mindset to find solutions in more difficult or complex cases to ensure that clients can be successfully onboarded • Coordinate with Sales, call center and collection team for better partner employer/employee handling. • Manage relationship with the couriers for faster employee onboarding.

May 2021 - Sep 2022 -1 yr, 4 months

Job Details:Dedicated Bilingual Sales team leader focused on quality sales and exceptional customer service. Motivated and guided team members to reach weekly goals while promoting effective customer service. Successfully managed existing accounts and developed new ones. Lead staff in reaching and surpassing sales goals.

SENIOR DIRECT SALES ( ACTING AS TEAM LEADER )Full Time
May 2020 - May 2021 -1 yr
- Job Details:I was driving force among our sales team. Your ability to work quickly, honestly, and effectively to build relationships with our consumers will set the bar for our other sales professionals. Daily tasks will include meeting and facilitating consumer demands, creating innovative solutions to solve consumer concerns, reporting to managers, and motivating sales staff to reach their personal best without compromising quality. Cairo festival City CFC
Sales Account ManagerFull Time
Nov 2019 - May 2020 -6 months
Egypt , Giza
- Job Details:Manage a part of accounts to persuading customers to purchase the product Premium card with the product of the company which is guranteed interst-free cedit card (Buy&Pay) , Develop positive relationships with clients,Generate new business using existing and potential customer networks,Report on the status of accounts and transactions,Suggest actions to improve sales performance and identify opportunities for growth

Jun 2013 - Jun 2015 -2 yrs

Vocational in Business administration
Culture and Science Academy, 6th October City
Jan 2012 - Jan 2018 - 6 yr