Kareem Yusuf
Customer Support Advisor at Teleperformance - Egypt
6th of October, Giza, EgyptWork Experience
Customer Support AdvisorFull Time
- Job Details:Responsible for answering customers questions and complaints by email, started in the company as support agent by phone and now acting as back office representative for Careem transportation app.
Media Assistant DirectorFull Time
Media Egyptian production - Al Ghad TV
May 2016 - Feb 2022 -5 yrs, 9 months
Egypt , Cairo
- Job Details:Responsible for answering customers questions and complaints by email, started in the company as support agent by phone and now acting as back office representative for Careem transportation app.
Customer Support AdvisorFull Time
- Job Details:Answering customer questions and concerns over the phone in consideration of company policy and regulations.
Tele Marketing AgentFull Time
- Job Details:Working as telesales consultant for bogo plus, advising clients about offers and services.
Education
Bachelor's Degree in Media
Higher institute of Cinema - Academy of ArtsJan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
orman official language schoolJan 2009
Activities
Teacher at Resala Charity Organization
Volunteering
Mar 2023 - Present -2 yrs, 3 months
Project Admin at Higher institution of Cinema
Student Activity
Feb 2010 - Oct 2013 -3 yrs, 8 months
Achievements
Always top achiever in all positions I held, through out my experience. Attended different positions, seminars and training for digital business development and marketing. Attended training for the new era of digital communication. Attended training for customer acquisition and engagement.
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Marketing
Etisalat Misr·2015Bachelor degree
Academy of Arts·2013