Karem Shehata

Broker

• Job Details:Facilitated property sales and rentals between clients and owners. Advised on market trends and property valuations. Handled viewings, negotiations, and contract processes. Promoted listings through online marketing and client networks.

Head of Collection & Bad Debts

• Job Details:Led and managed the end-to-end collections process for delinquent and high-risk accounts, including written-off and non-performing loans. Developed and implemented effective recovery strategies and action plans to maximize collections and minimize credit losses. Supervised a team of collection officers, providing training, guidance, and performance monitoring to ensure departmental goals were met. Analyzed aging reports, account histories, and customer profiles to assess risk levels and prioritize recovery efforts. Coordinated with legal departments and external collection agencies for escalated cases and litigation procedures. Ensured adherence to internal policies, regulatory requirements, and compliance standards during all collection activities. Negotiated payment arrangements with customers while maintaining professionalism and preserving client relationships. Prepared detailed reports for senior management on recovery performance, portfolio status, and key metrics. Contributed to enhancing the credit and risk management practices through data-driven decisions and process improvements.

Collection Specialist

• Job Details:Followed up on delinquent accounts to ensure timely recovery of personal and corporate loans. Contacted clients professionally to negotiate settlements and restructure payment plans. Monitored aging reports, analyzed customer risk levels, and prioritized high-impact cases. Collaborated with internal departments and legal teams on escalated or non-responsive cases. Achieved and exceeded monthly collection targets while maintaining strong customer relations.