Basic Info

Kareem Hamza

6 years

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

CC Corporate Collection Representative at Vodafone

Experience Details

CC Corporate Collection Representative

Customer Service/Support

Entry Level

Money collection reports, credit audit review and reports, handling customer requests through company system channels.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Dec 2015 to present (1 year)
CC Representative SME core at Vodafone

Experience Details

CC Representative SME core

Customer Service/Support

Entry Level

handling customer inquiries about Vodafone corporate SME services over the phone, handling escalations, welcome call for new customers, floor duties, NPS reports.


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Dec 2014 to Dec 2015 (1 year)
CC Representative High Value Consumer at Vodafone

Experience Details

CC Representative High Value Consumer

Customer Service/Support

Entry Level

handling customer inquiries about Vodafone consumer services over the phone, handling escalations, floor duties, NPS reports, Loyalty tasks, leaves report.


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Jan 2011 to Dec 2014 (3 years 11 months)
Operator Directory Representative 181 at Etisalat UAE

Experience Details

Operator Directory Representative 181

Customer Service/Support

Entry Level

handling customer inquiries about any number in United Arab Emirates in a very short time with high efficiency, promoted in Etisalat to another Offshoring campaign (E-Life) Sep 2010 to Dec 2010


Company Details

Etisalat UAE

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Dec 2009 to Dec 2010 (1 year)
Tele Sales Agent at Wasla Outsourcing

Experience Details

Tele Sales Agent

Sales/Retail

Entry Level

selling a prepaid calling card for foreigner in United States and Canada over the phone, preselling, after selling service follow up, I worked in 2 campaigns (" Startec Global Communication" from May 2008 to Dec 2008 & "Nobel Talk" from May 2009 to Dec 2009)


Company Details

Wasla Outsourcing

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

http://www.wasla.com/

May 2008 to Dec 2009 (1 year 7 months)

Achievements


- One of the 4 members of the first High Escalation Team on 2011 and still - Member of UAT Team tested many projects like (USB 1 L.E 2012 – Double RC promo2012 – Data Roaming Bundles 2013) - Support for (Premium Team – SME Corporate Team – Collection Team – Escalation Team – UAT Testing Team – Web chat "Vodafone IN " team)

Education

College Diploma in Teaching Arabic as a foreign language

Education Details

College Diploma

Teaching Arabic as a foreign language

Cairo University, Egypt

C / Good / 65 - 75%

N/A

General Diploma in teaching Arabic as a foreign language at Faculty of Graduate studies for Education

Cairo University
2014 - 2016
College Diploma in Teaching Arabic as a foreign language

Education Details

College Diploma

Teaching Arabic as a foreign language

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

General Diploma in teaching Arabic as a foreign language at EZ-DAAF Centre in Ain Shams University

Ain Shams University
2015 - 2016
Arabic language and literature department in Arabic language and literature

Education Details

Arabic language and literature department

Arabic language and literature

Cairo University Faculty of Arts, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University Faculty of Arts
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nadi Shabab

Egypt

2006

C / Good / 65 - 75%

N/A

Nadi Shabab
2006

Certifications

ICDL
Aug 2016

Certificate details

ICDL

Aug 2016

N/A

N/A

N/A

Latin Institute

N/A

Training and Courses

Training/Course Details

language proficiency program

Oct 2008

Cairo University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalystAnalyticalArabicArabic Language And LiteratureBusiness DevelopmentCC Corporate Collection RepresentativeCC Representative High Value ConsumerCC Representative SME CoreCabin CrewCustomer ExperienceCustomer ServiceCustomer-orientedEnglishFootballFrenchHard WorkerICDLInitiativeJapaneseLanguage Proficiency ProgramMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOffshoringOperator Directory Representative 181OutsourcingParkourPhotographyRetailSalesSupportSwimmingTeachingTeaching Arabic As A Foreign LanguageTeam PlayerTele Sales AgentTelecommunicationsTravelingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Japanese

Japanese

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer Experience

customer Experience

: Expert

: Extreme - I love it!

:

5-7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

Teaching

Teaching

: Intermediate

: Extreme - I love it!

:

Less than 1 year

analyst

analyst

: Intermediate

: Extreme - I love it!

:

Less than 1 year

photography

photography

: Intermediate

: Extreme - I love it!

:

1-3 years

cabin crew

cabin crew

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Customer-oriented, Initiative, Team Player

Online Presence

https://www.facebook.com/kariem.hamza

Kareem is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Kareem's full profile and find more great talent and professionals to join your team.