Kareem Mohamed Ramadan
ADSL Technical Support Engineer at TEData
Haram, Giza, EgyptWork Experience
Helpdesk EngineerFull Time
Integrated Diagnostic Holdings
Nov 2014 - Present -10 yrs, 7 months
Egypt , Giza
- Job Details:• Work on Help Desk tickets that come in via phone or email. • Monitor and manage system alerts and notifications, and respond accordingly through service tickets. • Support technical issues involving Microsoft’s core business applications and operating systems. • Support of disaster recovery solutions. • Installation and configuration of workstations. • Malware removal. • Configure users in a Microsoft Domain Environment. • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. • Basic remote access solution implementation and support: VPN, and Terminal Services .Install and configuration of a variety of Line of Business Applications. • Support print quality and printer networking issues.
Education
BSc in Computer Sceince
Ahram Canadian University (ACU)Jan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
Om El-Abtal Experimental SchoolJan 2008
Activities
Student Union member at A.C.U. student union
Student Activity
Sep 2009 - Jul 2011 -1 yr, 10 months
Achievements
Achieved BSc (honours) in Computer Science and IT department of Computer Networking Second class honours, upper division (very good). Secured 99% in the final group project on Biometric Automated Election System (BAES) was responsible for message Encoding and decoding and User Interface (UI) design and Implementation using Java. Acted as a faculty student union member for two years, attending meetings and providing ongoing student support.
Skills
- Microsoft Windows
- TCP/IP, ISDN, ACL, Switching and Routing, Cisco Instruments.
- Very good Knowledge of Windows servers and windows OS maintenance and Implementation.
- Networking
- Trouble shooting
- Communication
- Linux
- ISA and ASA firewall maintenance knowledge
- knowledge using Hyper-V and VMware
- Network secuirty
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Languages
Arabic
FluentEnglish
AdvancedGerman
Beginner
Training & Certifications
CCNP Route
Self Educated·2014CCNP Switching
Self Educated·2014CCNA
Cisco·2014MCSA
CBTNuggets·2014Microsoft MTA
CBTNuggets·2013