Kareem Mohammed Al-Nassag

Onecard

• Customer Support Shift ManagerFull Time

  May 2013 - Present -12 yrs, 1 month

  Egypt , Cairo

  • Job Details:- Responsible for ensuring that all customers' inquiries are handled on timely manner, also responsible for Quality Assurance and problems solving. - Handle customer objections, articulating his/her ability to solve their concern while finding creative solutions to meet their needs. - Attracts potential customers by answering product and service questions; suggesting information about other products, services or alternatives. - Act as a team coach, monitor team different interactions, provide additional support and technical knowledge to the agents. - Using best ways of getting information over and helping someone to improve their performance. - Responsible for preparing and delivering training to the agents in the center. - Adheres to all corporate policies, guidelines and statutory requirements. - Performs other related duties as assigned by management. - Contributes to team effort by accomplishing related results as needed / as per KPIs targets attributes set.
• Customer Support Shift ManagerFull Time

  Dec 2012 - Present -12 yrs, 6 months

  Egypt , Cairo

  • Job Details:- Responsible for ensuring that all customers' inquiries are handled on timely manner, also responsible for Quality Assurance and problems solving. - Handle customer objections, articulating his/her ability to solve their concern while finding creative solutions to meet their needs. - Attracts potential customers by answering product and service questions; suggesting information about other products, services or alternatives. - Act as a team coach, monitor team different interactions, provide additional support and technical knowledge to the agents. - Using best ways of getting information over and helping someone to improve their performance. - Responsible for preparing and delivering training to the agents in the center. - Adheres to all corporate policies, guidelines and statutory requirements. - Performs other related duties as assigned by management. - Contributes to team effort by accomplishing related results as needed / as per KPIs targets attributes set.