karim abd el ghay khalil
Team leader at NBE at National bank of egypt
Maadi, Cairo, EgyptWork Experience
customer service excutiveFull Time
Nile air
May 2019 - Present -6 yrs, 1 month
Egypt , Cairo
- Job Details:head of social Media ( Mail, facebook,twttier,instagram,wha'ts app) handling passenger complaints
Team leader at NBE Full Time
National bank of egypt
May 2016 - Present -9 yrs, 1 month
Egypt , Cairo
- Job Details:leading a team to achieve customer services department goals and be the best team handling escalated calls and contacting with internal Departments to help our customer
customer servicesFull Time
nbe
Oct 2014 - Apr 2016 -1 yr, 6 months
Egypt , Cairo
- Job Details:Answering customers questions and solving their problems and promote services to the customers
Education
commecre in accounting
Ain Shams University (ASU)Jan 2009 - Jan 2012 - 3 yr
High School - Thanaweya Amma
Ismail El KabbanyJan 2008
Activities
outdoor sales at Zarief for government servicse
Student Activity
Jan 2011 - Jan 2012 -1 yr
Achievements
Team leader at National Bank of egypt Head of social Media at Nile air ( custmers handling section )
Languages
English
Advanced
Training & Certifications
Icdl
Modli·2012english
birlitz·2011