Basic Info

Kareem Metwally

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care at RAYA contact center

Experience Details

Customer care

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

RAYA contact center (multinational)

Cairo, Egypt

N/A

Consumer Services , Management Consulting, Banking

http://www.rayacc.com/

Jul 2014 to present (3 years 3 months)
Uber driver partner at Uber

Experience Details

Uber driver partner

Tourism/Travel

Entry Level

The main task for UBER partner is using his own car to transport customers safely between places & ensured that customer arrived safely on time to their destination


Company Details

Uber (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

https://www.uber.com

Feb 2017 to present (8 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Jan 2014 to May 2014 (4 months)
Call center agent at NAOS Marketing

Experience Details

Call center agent

Customer Service/Support

Entry Level

N/A


Company Details

NAOS Marketing

Cairo, Egypt

101-500 employees

Market Research

www.naos-marketing.com

Aug 2013 to Jan 2014 (5 months)
Swim coach at El srouk club

Experience Details

Swim coach

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

El srouk club

Egypt

501-1000 employees

Sports

N/A

May 2010 to Apr 2012 (1 year 11 months)

Achievements


am in charge of many tasks like following up ( by Email or session) with my team colleague to make sure that they have the knowledge about any updates to avoid any critical
responsible to montring calls to my team and coaching the failure agents


i started in activation department as data entry operator then relocate to telesales department after achievements 3 months before i joined to CC department


call center agent *outsourcing company to Mobinil* and data entry operator



Education

Bachelor's Degree in physical education

Education Details

Bachelor's Degree

physical education

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

malek fahd high school

Egypt

2007

B / Very Good / 75 - 85%

N/A

malek fahd high school
2007
This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBankingCall Center AgentConsumer ServicesCustomer CareCustomer ServiceCustomer-orientedEnglishFlexibleGoing OutLeaderManagement ConsultingMarket ResearchMicrosoft WordMobinilMusicPhysical EducationPlannerProblem SolverRAYA Contact CenterSportsSupportSwimSwim CoachTelecommunicationsTennisTourismTransportationTravelUberUber Driver Partner

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

call center agent

call center agent

: Intermediate

: Extreme - I love it!

:

1-3 years

physical education

physical education

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Customer-oriented, Problem Solver, Flexible / Adaptive

Online Presence

linkedin.com/in/kareem-hassan-6311b1b2https://www.facebook.com/?sk=welcomehttps://soundcloud.com/kareemhassan

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