Basic Info

Kareem Metwally

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Uber driver partner at Uber

Experience Details

Uber driver partner

Tourism/Travel

Entry Level

The main task for UBER partner is using his own car to transport customers safely between places & ensured that customer arrived safely on time to their destination


Company Details

Uber (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

https://www.uber.com

Feb 2017 to present (10 months)
Account advisor / High value queue at RAYA contact center / Outsourcing of Etisalat

Experience Details

Account advisor / High value queue

Customer Service/Support

Experienced (Non-Manager)

Call center agent to Etisalat Egypt account
my duty is manage large amounts of inbound calls in a timely manner ,Identify customer is needs, clarify information, research every issue and provide solutions and/or
alternatives


Company Details

RAYA contact center / Outsourcing of Etisalat (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

www.rayacc.com/

Jul 2014 to Sep 2017 (3 years 2 months)
Call center agent at NAOS Marketing / Outsourcing of Mobinil

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

Handle customer inquiries, complaints & document all calls is information according to standard operating procedures.


Company Details

NAOS Marketing / Outsourcing of Mobinil (multinational)

Cairo, Egypt

101-500 employees

Telecommunications, Market Research , Consumer Services

www.naos-marketing.com

Mar 2014 to Jun 2014 (3 months)
Telesales agent at NAOS Marketing / Outsourcing of Mobinil

Experience Details

Telesales agent

Customer Service/Support

Entry Level

Educated the customers about the new product & place customer orders in the computer system.


Company Details

NAOS Marketing / Outsourcing of Mobinil (multinational)

Cairo, Egypt

101-500 employees

Market Research , Consulting Services, Consumer Services

www,naos-marketing.com

Nov 2013 to Mar 2014 (4 months)
Data entry clerk at NAOS Marketing / Outsourcing of Mobinil

Experience Details

Data entry clerk

Customer Service/Support

Experienced (Non-Manager)

Document & update the customer is data on the company Is system during the call


Company Details

NAOS Marketing / Outsourcing of Mobinil (multinational)

Cairo, Egypt

101-500 employees

Market Research , Consulting Services, Consumer Services

www.naos-marketing.com

Jul 2013 to Nov 2013 (4 months)
Swim coach at El srouk club

Experience Details

Swim coach

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

El srouk club

Egypt

501-1000 employees

Sports

N/A

May 2010 to Apr 2012 (1 year 11 months)

Achievements


* I was in charge of many tasks in my team like training other new employees & provide coaching to my team colleague ,
* I have been chosen to joining to complaint team which is responsible to investigate in customer is complaint
* plus i was member in floor support team who provide the supporting to the agents
* I have been rewarded for my performance from RAYA quality manager three times
due to achievement KPIs more than three quarter


I have been chosen to joining the Call Center department


spend the whole 4 months without any quality error before it demand to joint to another department


Education

Bachelor's Degree in physical education

Education Details

Bachelor's Degree

physical education

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

malek fahd high school

Egypt

2007

B / Very Good / 75 - 85%

N/A

malek fahd high school
2007
This profile is fresh!
Last update was today

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Profile Skills and Keywords

Account Advisor / High Value QueueAdaptiveArabicCall Center AgentComputer Operating SystemsConsulting ServicesConsumer ServicesCustomer ServiceCustomer-orientedData EntryData Entry ClerkEnglishFlexibleGds System & Sabre AmadeusGoing OutKeyboardLeaderMarket ResearchMicrosoft OfficeMicrosoft WordMusicNAOS Marketing / Outsourcing Of MobinilPhysical EducationPlannerProblem SolverRAYA Contact Center / Outsourcing Of EtisalatSportsSupportSwimSwim CoachTelecommunicationsTelesales AgentTennisTourismTransportationTravelUberUber Driver Partner

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

computer operating systems

computer operating systems

: Intermediate

: Medium

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Keyboard

Keyboard

: Intermediate

: High

:

5-7 years

gds system & sabre amadeus

gds system & sabre amadeus

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

call center agent

call center agent

: Intermediate

: Extreme - I love it!

:

1-3 years

physical education

physical education

: Intermediate

: Extreme - I love it!

:

1-3 years

Telesales agent

Telesales agent

: Beginner

: High

:

Less than 1 year

Data entry

Data entry

: Beginner

: Medium

:

Less than 1 year

Key Skills

Leader, Planner, Customer-oriented, Problem Solver, Flexible / Adaptive

Online Presence

linkedin.com/in/kareem-hassan-6311b1b2https://www.facebook.com/?sk=welcomehttps://soundcloud.com/kareemhassan

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